Xcel Energy · 12 hours ago
Designer (contract)
White Bear Lake, MN
Contract
Onsite
New Grad, Entry Level
$20/hr - $27/hrXcel Energy is seeking a Designer to serve as a vital liaison between customers and the New Services group. The role involves managing new utility service requests, ensuring seamless installations, and providing administrative support while maintaining excellent customer communication and organization.
Electrical DistributionEnergyNatural Resources
Responsibilities
Serve as primary point of contact for residential customers and builders requesting new utility services
Answer customer inquiries regarding service installation processes, billing procedures, and project timelines
Communicate updates and information clearly and professionally, including delivering challenging news when necessary
Receive and process new service requests from initial contact through completion
Gather required load information and billing details from customers to support service setup
Verify job site readiness for service installation and coordinate with field teams
Enter and maintain accurate customer and service data in company systems
Support billing setup and manage back-end documentation for new service accounts
Manage multiple small work orders simultaneously while maintaining organization and meeting deadlines
Use GIS systems to enter new service locations and create basic service layouts
Initiate utility locates through State 811 systems, create locate tickets, and mark utility areas
Respond to locate-related inquiries and coordinate with relevant parties
Collaborate with internal business call lines and service teams to ensure smooth request fulfillment
Qualification
Required
High school diploma or equivalent
Strong customer service and interpersonal communication abilities
Excellent organizational skills and attention to detail
Ability to multitask and manage high-volume workloads effectively
Proficiency with computers and aptitude for learning new software systems
Professional phone and written communication skills
Problem-solving abilities and sound judgment
Time management and prioritization capabilities
Adaptability and willingness to learn technical systems
Strong follow-through and accountability
Customer service, call center, or client-facing support roles
Billing, order processing, or administrative coordination
Basic proficiency in Microsoft Office suite, including Outlook, Excel, and Word
Preferred
Experience in utility, gas, or energy industry
Familiarity with GIS systems
Company
Xcel Energy
Xcel Energy is an electric and natural gas energy company that offers a portfolio of energy-related products and services to customers.
Founded in 1909
10001+ employees
H1B Sponsorship
Xcel Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (6)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
US Department of EnergyBreakthrough Energy Ventures
2024-11-04Post Ipo Equity· $1.2B
2023-10-18Grant· $100M
2023-09-22Grant· $70M
Leadership Team
Robert Frenzel
Chairman, President and CEO
Brian Van Abel
Executive Vice President and Chief Financial Officer
Recent News
2025-12-27
2025-12-24
Company data provided by crunchbase