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Spring Health · 13 hours ago

Senior Director, Account Management

New York (Hybrid)

Full-time

Hybrid

Director/Executive

$184K/yr - $230K/yr

10+ years exp

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a Senior Director of Account Management to lead a team responsible for driving customer retention and growth, ensuring clients receive measurable value from their partnership with the company.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Oversee a high-performing team of Account Managers focused on building strong, value-based customer partnerships

Provide mentorship and coaching to support career growth and advancement

Lead through developing strategic relationships with our customers to institute best practices, develop success plans tailored to their unique populations, and drive upsell opportunities

Establish yourself as a trusted advisor to our customers, including building executive alignment with key customer stakeholders

Own the overall upsell and renewal quota for the Spring Health book of business and manage the team forecasting process weekly

Ensure SFDC hygiene across all of your team’s Accounts and Opportunities

Provide a feedback loop to the Product, Operations, Marketing, Data Science, and Clinical teams to improve customer experience

Work closely with CS Ops to optimize processes and scale the SAM team

Guide SAMs on tackling escalations and opportunities; serve as a point of escalation for customer issues to ensure quick and satisfactory resolutions

Represent the voice of the customer to inform sales processes and roadmaps

Support the sales team in prospect meetings to share the value of Customer Success

Track and report on engagement progress for customers within your team and support the customer renewal process

Qualification

Customer SuccessAccount ManagementB2B SaaSRevenue GenerationData-DrivenLeadership ExperienceCommunication SkillsTime ManagementProblem-SolvingCollaborationAdaptability

Required

10+ years of experience in Customer Success / Account Management / Relationship Management, including B2B SaaS-based solutions and platforms

Experience leading a high-performing mid-to-large size Customer Success team through periods of high growth

Ability to lead a revenue-generating team by understanding upsell opportunities, leaning into the sales cycle, and accurately forecasting pipeline

Experience working directly with large, complex organizations (30k+ lives)

A successful track record of portfolio retention and growth

Results-oriented with a bias for speed and action. Experience defining, tracking, and managing Account Manager KPIs

Exceptional communication, time management, and problem-solving skills

Ability to work across all functions including sales, marketing, product, engineering, and data teams

Thrives in the ever-changing world of a fast-growing company with a growth mindset

Benefits

Health, Dental, Vision benefits start on your first day at Spring.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.