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indiGO Auto Group · 1 week ago

BDC Representative

Palm Springs, CA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $24/hr

indiGO Auto Group is a globally recognized and award-winning company known for outstanding customer care and operational excellence. They are seeking a full-time BDC Representative to join their Mercedes-Benz Palm Springs team, where the main responsibilities include managing guest inquiries, scheduling appointments, and ensuring a premium guest experience.

AutomotiveRetail

Responsibilities

Respond promptly and professionally to inbound Mercedes-Benz guest inquiries via phone, email, and text

Conduct outbound follow-up on sales and/or service leads in alignment with brand and dealership standards

Set clear, professional expectations with guests regarding appointment timing, vehicle availability, and next steps

Accurately schedule, confirm, and coordinate appointments to support a seamless guest experience

Maintain detailed and accurate documentation of all guest interactions within the CRM system

Identify guest needs and ensure a smooth handoff to Sales Consultants, Service Advisors, or Management

Represent the Mercedes-Benz brand with professionalism, polish, and attention to detail in all communications

Utilize all available systems, tools, and applications to support lead management and guest communication

Maintain organized lead queues and follow-up activity to ensure consistency and accountability

Follow up with guests after appointments to confirm satisfaction and foster long-term relationships

Qualification

Customer service experienceCommunication skillsCRM system proficiencyMultitasking abilityProfessional appearanceTeam-oriented mindsetAttention to detail