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Kaiser Permanente · 2 hours ago

Product Manager IV - ServiceNow IRM, GRC

Pleasanton, CA

Full-time

Onsite

Senior Level

5+ years exp

Kaiser Permanente is seeking a Senior Product Manager IV for ServiceNow Integrated Risk Management solutions. This role focuses on defining and executing product strategy while ensuring alignment with enterprise risk management objectives, regulatory compliance, and product adoption.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Champion IRM capabilities across the enterprise by conducting proposal sessions, guiding new feature development, and leading demos for stakeholders

Partner with business leaders to align IRM roadmap with enterprise governance objectives

Lead initiatives to automate manual processes with ServiceNow IRM workflows

Identify gaps in current processes and drive enhancements through Customer Boards, ServiceNow new features, rapid prototyping, and user feedback loops

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback

Defines product strategy and vision, and develops product roadmaps from ideation to launch for IRM features by making decisions on enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings and key results; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary

Leads the product team throughout the product management lifecycle by coordinating resolution of internal and external dependencies; removing roadblocks; and ensuring timely delivery

Partners with operations and market stakeholders to drive product adoption and readiness, including coordinating training for production support teams

Responsible for agile ceremonies such as backlog grooming and prioritization, sprint planning, and user story acceptance to maintain output and alignment

Conducts feature demos for stakeholders, provides product expertise and peer consultation, and incorporates user feedback along with industry best practices

Performs internal and external discovery for new and existing features by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap

Qualification

ServiceNow IRMProduct ManagementAgile MethodologiesRisk ManagementData AnalyticsStakeholder ManagementBusiness AnalysisProcess ImprovementChange ManagementCommunicationTeamworkProblem SolvingCritical ThinkingFacilitation Skills

Required

Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements

Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices

Minimum one (1) year experience in a leadership role with or without direct reports

Preferred

ServiceNow IRM and GRC Application

Expertise in designing workflows for risk identification, assessment, and remediation. Strong understanding of risk taxonomy, control libraries, and compliance mapping within ServiceNow

Master's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field

Three (3) years stakeholder management experience

Three (3) years experience working with product ideation and design thinking

Three (3) years experience working with A/B testing, rapid prototyping, and other methods of product validation

Three (3) years experience in business analysis

Two (2) years experience delivering presentations to management

Two (2) years experience in process improvement

Two (2) years experience in change management

Four (2) years experience conducting ROI analysis and quantifying value of business initiatives

Two (2) years experience in human centered design

Three (2) years experience in strategic planning and building product roadmaps

Two (2) years data analytics experience

Two (2) years product owner experience

Company

Kaiser Permanente

Glassdoor3.9

Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.

Founded in 1945

Oakland, California, USA

10001+ employees

https://healthy.kaiserpermanente.org

H1B Sponsorship

Kaiser Permanente has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)