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Service Corporation International · 3 hours ago

Mortuary Office Specialist

Whittier, CA

Full-time

Onsite

Entry Level

$20/hr - $24.50/hr

3+ years exp

Service Corporation International is dedicated to celebrating lives and their associates. They are seeking a Mortuary Office Specialist to provide excellent customer service, handle sensitive calls, and ensure compliance with state and federal regulations regarding death certificates and documentation.

CommercialFamilyFuneralsService Industry

Responsibilities

Provide excellent customer service on every phone call, displaying proper telephone etiquette, strong voice quality, and clear articulation

Take first calls, dispatch removal team, ensure completion and distribution of Death Certificates are completed in accordance with state, federal, and company rules and regulations

Perform clerical duties as needed

Operate and understand Mitel Connect communicator, in order to utilize company directory online

Take first calls from emotionally distraught customers with professionalism and compassion

Take action to obtain doctor’s information, embalming permission and removal/releases in order to complete the first call process

Handle calls calmly and respectfully, from troubled or dissatisfied customers, who may not act rationally

Be proactive and timely in service for all internal and external customers, while maintaining professionalism

Accurately and efficiently, mail out certified copies of death certificates

Stay updated on changes from Coroner’s offices, state and county health departments, hospitals, and the death care industry

Participate in training and skills development opportunities to improve competency and customer service

On occasion, proof death certificates, prior to filing, to ensure accuracy

Comply with state and federal laws and established company rules and regulations, by ensuring that documentation to support the disposition of remains is complete, accurate, and archived

Ensure that all documentation received after disposition, is scanned into HMIS case documents in a timely manner

Act on customer complaints to provide a satisfactory resolution

Work according to safety standards set by the company, and by state and federal agencies. Report unsafe conditions to management

Understand and achieve annual SMART Goals

Assist with ongoing specialty/department projects

Report to work on time, work occasional overtime, and maintain standard attendance

Must be willing to work a rotating 3-6 month schedule, including; weekends, holidays, and be open to supporting a 24 hour/7 days a week call center

Qualification

Mitel Connect communicatorHMIS navigationTelephone etiquetteMicrosoft OutlookBilingualMultitaskingKeyboarding 40 wpmCustomer serviceProblem solving

Required

High School Diploma, or GED

Have a valid CA Driver's License and clean record

Ability to operate Microsoft Outlook

Keyboard at 40 wpm

Must be able to perform the essential functions of the job with or without reasonable accommodations

Must be willing to work a rotating 3-6 month schedule, including; weekends, holidays, and be open to supporting a 24 hour/7 days a week call center

Preferred

Preferred 3 years' experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)

Bilingual a plus

Knowledge of navigating through HMIS

Excellent telephone etiquette

Ability to handle callers respectfully, when call volume is high

Ability to multitask successfully

Great memory for names, departments, and companies

Friendly, warm, and approachable manner either in-person or over the phone

Ability to problem solve and suggest solutions

Benefits

Medical

Dental

Vision

Flexible Spending Accounts (health care and dependent care)

Health Savings Account with Company Contribution

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismemberment Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan with Company match

Employee Assistance Program

Company

Service Corporation International

Glassdoor3.4

Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.

Founded in 1962

Houston, Texas, USA

10001+ employees