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BPGbio, Inc. · 8 hours ago

Senior IT Helpdesk Technician

Waltham, MA, US

Full-time

Onsite

Senior Level, Lead/Staff

$75K/yr - $85K/yr

10+ years exp

BPGbio, Inc. is seeking a Senior IT Helpdesk Technician to provide hands-on user support for the maintenance and support of personal productivity systems. The role involves troubleshooting hardware/software conflicts, maintaining network security, and ensuring effective operation of the IT Help Desk.

BiopharmaBiotechnologyHealth Care

H1B Sponsor Likely

Responsibilities

Provide maintenance, technical support, and troubleshooting of desktop computers, printers, VOIP handsets, and other devices to ensure effective use of technology resources by BPGbio staff

Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, and maintaining equipment inventories

Develop and maintain knowledge of BPGbio computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service

Maintain network security and access to resources by creating, editing, or deleting user accounts, network shares, and e-mail lists with attention to appropriate security procedures

Maintain the security of client computers and data by ensuring operating system updates and malware protection are installed, as well as finding and eliminating malicious applications

Provide IT systems administration and support as needed, working closely with the Vice President, Information Technology, to ensure continuous and effective operations while maintaining IT security policy

Participate in ensuring the stability of all of BPGbio’s information systems with teamwork and professionalism, including, but not limited to, carrying and responding to a cell phone and being available when needed for critical system support

Recommend and test new tools, technologies, and processes to improve IT service delivery and automation

Other duties, as assigned

Qualification

Microsoft Active DirectoryNetwork administrationEndpoint management toolsMicrosoft Windows supportApple operating systems supportInformation security best practicesAnalytical skillsTroubleshooting skillsCustomer service experienceITIL familiarityScripting familiarityDocumentation skillsCommunication skills

Required

Minimum of 10 years of directly related experience in the information technology field

Advanced knowledge and expertise in information technology, systems, and related tools

Provide experience supporting Microsoft Windows and/or Apple operating systems, hardware and general computer operation required

Proficiency in network administration with Microsoft Active Directory, Azure cloud identity, and automation

Proficiency with endpoint management tools (e.g. CheckPoint, Intune, etc.)

Strong analytical, troubleshooting, documentation, and communication skills

Ability to explain and document computer systems in terms equivalent to user's experience level

Familiarity with Internet/Intranet coding tools and scripting (e.g. PowerShell, Bash, PHP, ASP, etc.)

Strong experience with inventory management and ticket tracking

Familiarity with ITIL-based service desk operations and incident/change management processes

Understanding of data protection, privacy, and information security best practices

Significant customer service/support experience

Preferred

Education (Preferred, not required): Associate's degree in Information Systems (or equivalent) with at least 5 years of related experience OR Bachelor's degree in Information Systems (or equivalent) with at least 3 years of related experience

Company

BPGbio, Inc.

BPGbio is a leading biology-first AI-powered clinical stage biopharma focused on mitochondrial biology and protein homeostasis.

Founded in 2006

Framingham, Massachusetts, USA

51-200 employees

https://bpgbio.com

H1B Sponsorship

BPGbio, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (4)

2023 (2)