eGain Corporation · 8 hours ago
Head of Professional Services, US
Sunnyvale, CA
Full-time
Onsite
Director/Executive
$250K/yr - $300K/yr
15+ years expeGain Corporation is the leading AI knowledge platform for enterprises, providing foundational knowledge infrastructure for AI-powered business operations. As the Head of Professional Services for the US, you will build and lead a team focused on delivering exceptional customer outcomes and cultivating a partner ecosystem to enhance service delivery.
AnalyticsEnterprise SoftwareInformation TechnologyInsurTechSoftware
Responsibilities
Lead and grow the US professional services team, establishing best practices for implementation, integration, and optimization of eGain solutions
Develop scalable delivery methodologies that balance eGain-led implementations with partner-enabled deployments
Create centers of excellence around key customer use cases in customer service, knowledge management, and AI-powered automation
Drive operational excellence through standardized processes, tools, and metrics
Identify, recruit, and enable strategic delivery partners who can extend eGain’s implementation capacity
Build comprehensive partner enablement programs including training, certification, and go-to-market resources
Develop co-delivery models that leverage partner expertise while maintaining quality and customer satisfaction
Foster a community of value-added providers who build complementary solutions on eGain’s open platform
Create mutually beneficial economic models that incentivize partner growth and investment
Own end-to-end customer delivery from implementation through optimization and expansion
Ensure customers realize rapid time-to-value and achieve their business objectives
Build deep relationships with customer stakeholders, becoming a trusted advisor on knowledge management strategy
Develop success frameworks that demonstrate ROI and create expansion opportunities
Partner with sales and customer success teams to drive adoption and growth
Leverage eGain’s rapid innovation cycle to keep delivery practices at the cutting edge
Translate product capabilities into customer value through creative solution design
Develop accelerators, templates, and IP that speed implementation and increase predictability
Lead thought leadership around knowledge management best practices for AI-powered enterprises
Experiment with new delivery models that take advantage of eGain’s platform openness
Partner with product management to influence roadmap based on customer and partner feedback
Work with sales to shape deals and ensure successful transitions from pre-sales to delivery
Collaborate with customer success to create seamless handoffs and ongoing value realization
Engage with marketing to develop case studies, reference architectures, and partner success stories
Qualification
Required
15+ years in professional services, consulting, or customer-facing delivery roles
7+ years in leadership positions building and scaling services organizations
Proven track record developing and managing partner ecosystems and channel delivery models
Deep experience with enterprise software implementations, particularly SaaS/cloud platforms
History of success in customer service, CRM, or knowledge management domains
Demonstrated ability to build organizations from the ground up or transform existing ones
Strategic thinker who can envision ecosystem models and translate them into operational reality
Builder mentality with passion for creating organizations, processes, and partner networks
Customer-centric leader who obsesses about delivering value and driving outcomes
Collaborative partner who works effectively across product, sales, and customer success
Change agent who thrives in fast-paced, innovative environments
Excellent communicator who can articulate vision and inspire teams and partners
Strong understanding of enterprise software architecture and integration patterns
Familiarity with AI/ML concepts and how knowledge powers intelligent systems
Appreciation for platform thinking and ecosystem development
Hungry to build something meaningful and transformative
Bold vision for what professional services can become in the AI era
Pragmatic execution skills that turn strategy into results
Comfort with ambiguity and ability to navigate through complexity
Benefits
Stock options.
Company
eGain Corporation
eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers.
501-1000 employees
H1B Sponsorship
eGain Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (7)
2022 (12)
2021 (14)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$103.17M2000-08-09Post Ipo Equity· $88.5M
1999-09-23IPO
1999-07-01Series Unknown· $5.22M
Leadership Team
John Copeland
Vice President of Marketing
E
Eric Smit
C.F.O.
Recent News
2025-12-19
2025-11-14
Company data provided by crunchbase