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True Rx Health Strategists · 4 hours ago

Service Operations Analyst

Washington, IN

Full-time

Hybrid

Entry Level

1+ years exp

True Rx Health Strategists is redefining pharmacy benefit operations with innovation, precision, and care. As a Service Operations Analyst, you will ensure claims processes are flawless, eligibility data is accurate, and integrations run smoothly while tackling complex challenges and turning insights into scalable solutions.

ConsultingHealth CareInsurancePharmaceutical

Responsibilities

Own the Issue Lifecycle: Investigate, resolve, and document operational issues from intake to resolution—partnering with internal teams and external vendors to keep service delivery seamless

Analyze & Audit: Use SQL and data tools to identify trends, systemic issues, and opportunities for improvement

Communicate Clearly: Provide transparent updates and maintain detailed documentation for stakeholders and partners

Improve Processes: Recommend and implement long-term solutions, automation, and system enhancements to prevent recurring issues

Collaborate Cross-Functionally: Work with Clinical, Data Architecture, Integrations, Benefits Configuration, and more to deliver effective solutions

Support Vendor Partnerships: Engage with adjudication software vendors to ensure accurate claims processing and system performance