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Probo Medical · 8 hours ago

FIELD TECHNICAL ENGINEER

Houston, TX

Full-time

Onsite

Entry, Mid Level

$32/hr - $35/hr

1+ years exp

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. The Field Technical Engineer is responsible for performing OEM service and installations of medical devices, ensuring customer satisfaction and compliance with regulatory paperwork.

Health CareMedical Device

Culture & Values

Responsibilities

Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components

Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades

Establish and maintain a high level of customer satisfaction through service excellence

Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork

Train customers on basic operation and use of medical devices

Manage inventory, keep accurate records, and return unused and failed parts promptly

Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime

Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed

Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner

Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory

Provide on-call service coverage on a rotating basis, as needed

Qualification

Biomedical EngineeringBMD Equipment ServiceUltrasound Equipment ServiceMicrosoft OfficeElectronic Test EquipmentTechnical Manuals InterpretationAnalytical ThinkingProblem SolvingCommunication SkillsTime ManagementAttention to Detail

Required

Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. Military equivalency is also acceptable

One to three years of experience servicing BMD or Ultrasound equipment

Previous mechanical, electronics or fluidics work experience, either in a field service or hospital-based setting, is required

Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology

Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process

Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers

Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation

Valid driver's license, good driving record and must be able to pass a motor vehicle record check

Ability to resolve problems, think analytically, work independently and communicate professionally

Willingness to work flexible hours and overtime, often on short notices, and work a rotating on-call service schedule, including weekends, for critical issues and coverage

High degree of mechanical aptitude

Excellent interpersonal and communication skills

Resourceful, with the ability to work independently

Strong time management skills

Ability to adapt to changing circumstances

Decision-making, problem resolution and creative thinking skills

Attention to detail

Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment

Will be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties

Customer requirements to allow admission into its facilities to perform job duties will include but are not limited to drug testing and immunizations as dictated by the customer or facility policy

Ability to lift, carry and move various items of a minimum of 50 lbs. while utilizing proper technique

While performing the essential functions of this job, the employee is frequently required to stand, walk, sit and drive long periods of time

The employee must have use of hands and fingers and be able to reach with hands and arms, speak and hear

Ability to operate an automobile. Valid state driver's license and good driving record

The position will require the ability to travel, up to 80% of the time

Preferred

A Bachelor's Degree in Electrical Engineering or Biomedical Engineering, or Military equivalency with one to three years' experience servicing BMD or Ultrasound equipment is preferred