NTT DATA North America · 1 day ago
Change Manager
Plano, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expNTT DATA North America is a trusted global innovator of business and technology services. They are currently seeking a Change Manager to oversee change initiatives, ensuring they meet objectives on time and budget while enhancing employee adoption and process usage.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Administer the ongoing system enhancements and future deployments initiated via the support teams and business
Lead the CAB meetings and pass the required phases of Change requests
Monitor success criteria, metrics, milestones, and timelines for deployment of change requests
Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication
Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements
Conduct analysis to make recommendations, assess effectiveness and mitigate risk in the existing change management process
Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit
Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs
Gather feedback from end users to understand how to improve efficiencies when it comes to change management
Provide relevant coaching, training, and support to champion change management culture within the organization
Qualification
Required
You have a University Degree in Engineering, Computer Science, or relevant technical degrees
You have 8 years of experience in IT Change Management
You have ITIL Foundation Certification
You have 8 years of working experience in ITSM processes and ServiceNow, specially ServiceNow Change Management module
You have outstanding communication skills – Written and Verbal, in English
You have expertise on Microsoft Word, Excel and Powerpoint
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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