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State of Oregon · 4 hours ago

Public Benefits Specialist - Entry

Salem, OR

Full-time

Onsite

Entry Level

$3,429/mo - $4,622/mo

2+ years exp

The Oregon Department of Human Services is an Equal Opportunity Employer, seeking to empower Oregonians through the Self-Sufficiency Program. As a Public Benefits Specialist - Entry, you will assist Oregonians in accessing vital services and support the operational functions of the office.

AssociationGovernmentNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department

Support the infrastructure of the office by supporting the day-to-day operation

Assist Oregonians in-person, by phone or email, to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. in-person, by phone or email to resolve any questions or concerns

Assisting Oregonians through a trauma informed lens

May include financial desk responsibilities

Providing support for the business functions within the office

Qualification

Customer serviceData entryBilingual (English & Spanish)Microsoft WordMicrosoft ExcelEmpathyCompassionActive listeningIntegrity

Required

A valid driver's license and acceptable driving record are required for this position

A cover letter is required to be considered. We are asking for 1-2 pages (max) reflect how your experience and skillset make you the ideal candidate for this position

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

An equivalent combination of education, training, and experience relative to the class concept

Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele

Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion

Demonstrated experience adapting communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills

Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools

Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control

Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion