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Tential Solutions · 11 hours ago

Member Service Representative - Hybrid

Winchester, VA

Full-time

Hybrid

New Grad, Entry Level

$19.50/hr - $19.50/hr

Tential is one of the largest Credit Unions seeking individuals to join their team as Member Service Representatives. This role involves assisting members with account inquiries and providing information about products and services in a call center environment.

Human ResourcesInformation Technology

Growth Opportunities

Responsibilities

Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center

Connect members with applications and products to meet their financial needs

Educate current and prospective members about our clients’ products and services

Perform account transactions and adjustments as needed for members

Provide information regarding our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience

Contribute to a positive work environment through a strong sense of professionalism and teamwork

Qualification

Customer serviceCommunication skillsDetail-orientedTeamworkEmpathyAccountabilityActive listeningIntegrityReliability

Required

Candidates must be located locally to train on site and work in a hybrid model after training

Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center

Connect members with applications and products to meet their financial needs

Educate current and prospective members about our clients' products and services

Perform account transactions and adjustments as needed for members

Provide information regarding our clients' products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience

Contribute to a positive work environment through a strong sense of professionalism and teamwork

You have a passion for customer service and are happy to be on the phone

You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks

You have great listening & communication skills through both phone and email

You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility

You take a sense of pride in and accountability for your work

You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit and enthusiasm