9th Way Insignia ยท 7 hours ago
Systems Architect
Ashburn, VA
Full-time
Onsite
Mid, Senior Level
$79K/yr - $99K/yr
5+ years exp9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to government customers. The Systems Architect role focuses on leading Operations & Maintenance for the Department of Veterans Affairs' Enterprise Acquisition Systems Support program, ensuring stability and performance in production environments.
AnalyticsInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead O&M execution for the EASS eCMS portfolio, ensuring service stability, responsiveness, and predictable support coverage for production operations
Establish and maintain operational standards for incident response, triage, escalation, troubleshooting, and resolution, including root cause analysis and corrective/preventive actions
Serve as the technical coordination point for production support activities, aligning engineering, security, and operations stakeholders on priorities, risks, and stabilization actions
Drive disciplined change implementation by coordinating operational readiness activities, validating deployment plans/runbooks, and ensuring changes are introduced safely with rollback planning and stakeholder communication
Define and maintain operational documentation, including runbooks, support procedures, configuration baselines, environment inventories, and knowledge articles to enable consistent support execution
Implement and monitor system health practices, including performance monitoring, capacity considerations, and proactive identification of issues affecting availability, latency, and reliability
Partner with security stakeholders to ensure O&M activities support security compliance, vulnerability remediation, and secure configuration practices across environments
Coordinate patching and routine maintenance activities, validating readiness, scheduling windows, tracking completion, and documenting outcomes for auditability and continuity
Support integration and interface stability by coordinating troubleshooting of cross-system issues, validating data flows, and ensuring operational dependencies are understood and managed
Provide technical input to planning and release activities to ensure enhancements are operationally supportable and aligned with sustainment priorities and service-level expectations
Qualification
Required
Bachelor's degree in Computer Science, Electronics Engineering, or other engineering/technical discipline and 5 years of relevant experience (or 8 additional years of relevant experience in lieu of the degree)
Demonstrated experience leading or coordinating enterprise O&M efforts, including incident response, troubleshooting, stabilization, and service improvement in production environments
Experience implementing disciplined change practices (readiness, runbooks, controlled deployments, rollback planning, and post-deployment validation)
Experience producing and maintaining operational documentation (runbooks, SOPs, system inventories/configuration records, and knowledge articles)
Strong collaboration and communication skills, including the ability to coordinate across engineering, security, and customer stakeholders and drive issues to closure
Ability to obtain and maintain a Public Trust clearance at the Tier 2 (Moderate Risk) level (active preferred)
Preferred
Prior experience supporting VA or other federal programs in regulated delivery environments
Experience supporting monitoring/observability practices and performance troubleshooting in multi-application enterprise environments
Experience contributing to solution design with a focus on maintainability, reliability, and operational supportability
Benefits
Medical
Dental
Vision
Voluntary Life Insurance
401(k)
Basic Life A&D
STD
LTD
PTO
Telehealth
Paid holidays
FSA
HSA
Employee Assistance Program (EAP)
Traveling Assistance
Company
9th Way Insignia
9th Way Insignia is a service-disabled veteran-owned small business (SDVOSB) that provides results-oriented technical solutions to the federal government.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Ikirt
Chief Executive Officer
Philip Vincenzes
Chief Technology Officer
Company data provided by crunchbase