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AIG · 5 hours ago

Global Warranty Business and Client Operations Analyst - Quebec

IN-Jeffersonville

Full-time

Onsite

Senior Level

6+ years exp

AIG is a global leader in commercial and personal insurance solutions, operating in over 70 countries. The Global Warranty Business and Client Operations Analyst role focuses on the growth and expansion of the AIG Warranty business, ensuring effective operations through reporting, analysis, and process improvement initiatives.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives

Collaborate with Operations leadership to define business requirements for a project or a process improvement

Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned

Tracking and managing renewals, taxes, payments, etc

Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements

Work with Operations counterparts & business leadership to ensure requirements are accurately captured

Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet business needs

Contribute to project documentation such as business process documentation and other process workflow diagrams as required

Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews

Qualification

SQLExcelJiraDatabase experienceOperations experienceAnalytical skillsTime managementCommunication skillsOrganizational skillsProblem-solving skills

Required

Experience with technical tools leveraged in operations, IT and project management, specifically: SQL, Excel, Jira & database experience

Bachelor's degree in business administration, computer sciences, or work experience equivalent

6+ years of experience in operations in the Warranty space

Excellent time management, communication and organizational skills

Experience supporting requirements gathering, analysis and documentation

Strong analytical and problem-solving skills, with the ability to execute effective operational plans

Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization

Benefits

Base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan

A range of competitive benefits

Total Rewards Program

Benefits focused on your health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)