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Concentrix · 5 hours ago

Sr Account Manager - L300

Greenville, SC

Full-time

Onsite

Mid, Senior Level

$42K/yr - $64K/yr

5+ years exp

Concentrix is a forward-thinking global organization recognized for its inclusive culture and commitment to employee growth. The Sr. Account Manager role focuses on ensuring client satisfaction, managing client accounts, and driving revenue growth through effective relationship-building and consultative support.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Ensure client’s customers are satisfied with the client’s products and services, and resolve escalated issues

Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives

Evaluate the client's customer needs and propose potential solutions

Be a single point of contact for the client customer and may coordinate the work of client service teams

Utilize data to remediate customer concerns/roadblocks prohibiting satisfaction

Manage external competitive pressures and handle objections

Work with multiple stakeholders, building effective relationships with decision-makers at all levels

Manage sales territory and achieving monthly quotas

Negotiate skillfully in tough situations

Identify risk and barriers to success; develop contingency plans

Identify opportunities for additional product or service sales

Ability to provide consultative support

May potentially attend vendor and external events

May provide mentoring and guidance to more junior staff

Use data to help influence buying/renewal process

Qualification

IT sales experienceAccount managementCustomer Relationship ManagementSalesforce.com experienceMicrosoft programs knowledgeCustomer experience passionDecision-making under uncertaintyCommunication skillsMentoring ability

Required

Must reside in Greenville, SC

Bachelor's degree required

5 years' experience in IT sales

4 years' experience in account management and IT industry

2+ years working in a Customer Relationship Management environment

Successful Background in sales or account management, serving mid to large clients

Passion for customer experience and sales

Demonstrated experience to learn and optimize new technology and data

Excellent knowledge of Microsoft programs

Experience establishing communication and engagement

2+ years' experience minimum working with Salesforce.com or similar CRM required

Experience making decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences

Preferred

Experience in high volume calling

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more