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Akima · 16 hours ago

Problem Support Manager

Ashburn, VA

Full-time

Onsite

Senior Level

6+ years exp

Akima is an Alaska Native Corporation focused on federal IT contracting and community support. The Problem Support Manager will manage IT infrastructure, lead a team, and ensure effective problem management processes are in place.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manages the hardware and software inventory and procurement

Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software

Comprehensive knowledge of the field's concepts and principles

Leads and directs the work of other employees and has full authority for personnel decisions

Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies

Responsible for managing the lifecycle of all network infrastructure problems

Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors

Responsible for performing trend analysis of incidents to prevent future incidents from happening

Responsible for problem identification, recording, investigation and diagnosis

Responsible for communicating with the CBP Problem Manager and other GSs for all problems

Will act at the contract Point of Contract (POC) for all Problem oversight and coordination

Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process

Responsible for ensuring that all problems are properly resolved and closed

Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process

Qualification

ITIL v3CCNACCNPCompTIANetworking experienceNetworking conceptsProject managementSecurity compliance knowledgeBachelor's degreeLeadership abilities

Required

Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises

Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)

Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

Showcase leadership abilities by managing projects and teams

Be proficient in project management and have knowledge of security and compliance issues