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Vialto Partners · 7 hours ago

Chief of Staff - Senior Manager

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$150K/yr - $190K/yr

Vialto Partners is a global mobility company that helps organizations navigate U.S. immigration law. They are seeking a Chief of Staff – Immigration Services (Senior Manager) to enhance leadership effectiveness and ensure strategic initiatives are executed with precision.

Consulting

Responsibilities

Act as a thought partner to Immigration Services leadership on strategy, priorities, and service model evolution

Support executive readiness by preparing leaders for:

Executive and partner meetings

Cross-functional planning sessions

Executive-level client reviews (limited and targeted)

Serve as a strategic filter and triage point, helping leadership focus on the highest-impact initiatives, risks, and decisions

Anticipate issues before escalation and enable timely, informed decision-making

Own and drive the operating cadence for Immigration Services, including:

Leadership meetings

Quarterly business reviews

Capacity and demand planning

Service health and performance reviews

Translate Immigration Services strategy into:

Clear priorities

Initiative roadmaps

Execution plans across regions and practice areas

Track and synthesize performance against key indicators such as:

Case volumes and cycle times

SLA adherence and service quality trends

Risk, escalation, and compliance signals

Ensure leadership commitments and decisions are consistently executed across teams, without owning day-to-day delivery

Enable alignment across:

U.S. Immigration practice

Regional delivery hubs

High-volume corporate immigration programs

Partner closely with Operations, Technology, Client Experience, Talent, and Tax teams to support scalable and sustainable delivery models

Reinforce leadership cohesion by setting agendas, documenting decisions, and tracking follow-through

Influence through leaders, with limited direct people management as needed

Synthesize operational and performance data into executive-level insights, not raw reporting

Translate dashboards into clear narratives that inform leadership decisions

Identify emerging risks and opportunities related to:

Capacity and resourcing

Regulatory or policy shifts

Client concentration and service complexity

Elevate trends early and support leadership with options and recommendations

Draft and refine executive-level communications, leadership updates, and select client-facing materials related to Immigration Services

Ensure Immigration Services priorities and perspectives are clearly represented in firm-wide discussions

Operate with discretion, sound judgment, and executive polish in all interactions

Qualification

Immigration services expertiseStrategic partnershipData synthesisExecutive communicationCompliance knowledgeLeadership influenceJudgmentDiscretionNavigating complexity

Required

Senior-level experience in immigration services, global mobility, legal services, consulting, or other highly regulated professional services environments

Demonstrated success partnering with senior leaders in a Chief of Staff, strategy, operations, or consulting-style role

Strong understanding of high-volume, deadline-driven, compliance-sensitive service models

Exceptional written and verbal communication skills with executive-level polish

Strong judgment, discretion, and comfort influencing outcomes without relying on formal authority

Ability to navigate complexity, ambiguity, and competing priorities with confidence