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Saab, Inc. · 9 hours ago

Senior IT Support Professional

Grayling, MI

Full-time

Onsite

Mid, Senior Level

$70K/yr - $88K/yr

5+ years exp

Saab, Inc. is seeking a seasoned IT professional to join our growing team. This role is responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering a high level of customer satisfaction.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Delivering advanced technical support in an enterprise IT environment, resolving complex issues across client infrastructure and network systems, including TCP/IP, routing, and VPN

Deploying, configuring, and supporting Microsoft 365 services, including Exchange Online, Intune, OneDrive for Business, Teams, SharePoint Online, Defender, and Windows Autopilot

Implementing and managing device compliance policies, configuration profiles, and application deployments

Enforcing security policies, compliance standards, and data governance across Microsoft 365 and endpoint environments

Automating routine administrative tasks using PowerShell and other tools to improve operational efficiency

Collaborating with stakeholders to translate business requirements into scalable Microsoft 365 technical solutions

Identifying opportunities for process improvement and driving enhancements to collaboration and IT support capabilities

Configuring and troubleshooting Windows-based systems and Active Directory environments

Recommending, implementing, and maintaining hardware and software solutions aligned with organizational needs

Providing training and support to end users and IT teams on the effective use of Microsoft 365 tools

Communicating technical concepts clearly to technical and nontechnical audiences

Participate in an on-call rotation and support occasional overnight travel (up to 10% per year)

Qualification

Microsoft 365Windows system administrationNetworking conceptsActive DirectoryTechnical project managementCustomer serviceTime managementOrganizational skills

Required

Associate's degree (information technology, computer science, or a related field) with 7+ years of experience, or a Bachelor's degree with 5+ years of experience, or a Master's degree with 3+ years of experience

3+ years deploying and managing Microsoft 365 services, including Intune, Defender, Exchange Online, SharePoint Online, Teams, and OneDrive, within a GCC High environment

Strong background in Windows system administration, including Active Directory and enterprise-level troubleshooting

Solid understanding of networking and security concepts, including DNS, Entra ID (Azure AD), conditional access, single sign-on (SSO), multi-factor authentication (MFA), data loss prevention (DLP), identity and access management (IAM), certificates, firewalls, and proxies

Proven ability to lead and execute technical projects while ensuring alignment with organizational goals

Excellent organizational, time management, and customer service skills

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information

Candidates will be required to pass a pre-employment drug screen