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Pennant Technologies Private Limited · 6 hours ago

EMR Market Specialist

United States

Full-time

Hybrid

Mid Level

3+ years exp

Pennant Services is a healthcare company supporting home health, hospice, and senior living agencies. The EMR Market Specialist serves as a key liaison and trainer for Electronic Medical Record systems, developing training content and ensuring optimal EMR utilization across regional markets.

Software

Growth Opportunities

Responsibilities

Develop Pinnacle-specific EMR training content and curriculum tailored to regional needs

Assist with the training process for newly onboarded leaders

Facilitate training sessions at basecamps for clinical and business leadership

Deliver on-site training and support across facilities as needed

Coach staff on EMR best practices to enhance documentation quality and workflow

Create and implement Standard Operating Procedures (SOPs) and maintain thorough documentation of EMR-related processes

Support regional acquisitions and mergers by providing on-site EMR expertise during go-live events, ensuring smooth transitions and system adoption for new teams

Maintain strong relationships with Clinical Market Leaders, Clinical Directors, Executive Directors, and Business Office Managers

Serve as a trusted resource and advisor for EMR-related inquiries and initiatives

Own the success and report out on EMR utilization within their assigned region, ensuring consistent adoption and performance

Collaborate with clinical leadership to identify system gaps, inefficiencies, and opportunities for improvement

Support compliance efforts by assisting with SOX and other audit-related processes

Act as a subject matter expert for EMR functionality, troubleshooting, and optimization strategies

Consolidate clinical data and collaborate with the Clinical Informatics Representative to identify regional clinical trends and areas of opportunity for system and workflow improvement

Assist with auditing requests and data pulls for both business and clinical operations, ensuring accuracy and timely delivery of required information

Act as a regional advocate for EMR integrations implementation, and optimization of third-party marketplace vendor tools that enhance clinical and operational workflows

Design and implement evaluation tools for new residents

Lead rollout and adoption of clinical and financial projects across markets

Coordinate Pharmacy Connect initiatives to integrate EMR with local pharmacy systems

Manage eMAR backup processes and other EMR-related operational projects

Qualification

Electronic Medical Records (EMR)TrainingCurriculum DevelopmentProject ManagementHealthcare OperationsData AnalysisCoaching SkillsRelationship ManagementCommunication Skills

Required

Bachelor's degree in Health Informatics, Healthcare Administration, Nursing, Information Technology, or a related field (or equivalent experience)

3+ years of experience working with Electronic Medical Records (EMR) systems in a healthcare setting

Strong understanding of clinical workflows and healthcare operations

Experience in training, curriculum development, and coaching within clinical or business environments

Proven ability to manage projects, including rollouts, evaluations, and system integrations

Familiarity with EMR integrations and third-party vendor tools within healthcare marketplaces

Analytical mindset with experience in data consolidation, trend analysis, and identifying areas for improvement

Ability to travel within assigned regional markets and provide on-site support as needed. (30% travel)

Benefits

Full benefits package: medical, dental, vision, 401(k) with match

Generous PTO, holidays, and professional development

Company

Pennant Technologies Private Limited

Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions.

Founded in 2005

Hyderabad, Andhra Pradesh, IND

501-1000 employees