Apply on Employer Site

The Cook & Boardman Group, LLC · 10 hours ago

Solutions Engineer

Durham, NC

Full-time

Hybrid

Mid Level

3+ years exp

The Cook & Boardman Group is the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. The Solutions Engineer will partner with the sales team to assist potential customers in scheduling materials, developing systems, and ensuring compliance with life/safety, ADA, and fire codes.

ArchitectureCommercialConstruction

Responsibilities

Manage all requests and questions regarding assigned customers/projects

Coordinate new customer engineering needs

Work directly with in-house resources, third party vendors and clients

Maintain a professional and courteous work environment when dealing with customers, vendors, inspectors, and team members

Review ongoing projects auditing SLA metrics and identify areas of potential improvement

Assist with pricing/margin review

Provide client feedback to responsible team members

Engineer specifications for new customers

Revising or adding to specs/hardware sets on existing customers

Coordinate between all divisions to create a comprehensive proposal including a detailed scope of each opening type and security system

Liaison between manufacturers, BD and Director with spec assistance and costing

Review all materials on first few projects with customers to ensure the desired needs/wants were met. This will require travel

Trouble shooting/technical guidance for internal teams as well as for our customers

Utilize Comsense for building customer specific libraries, entering all hardware sets

Follow-up with necessary departments and team members to ensure project completion and analyze feedback from team as well as customer

Support the Enterprise Account sales team in technical discussions and meetings with customers as needed

Function as a client technical representative offering problem solving expertise as necessary

Keep customer specifications up to date, maintaining frequently

Other duties as assigned

Qualification

Security integrationAccess controlCCTV/IP video surveillancePre-sales supportProblem solvingCommunication skillsTeam collaboration

Required

Bachelor's Degree, or an equivalent combination of education/experience

At least 3 years in a pre-sales support/estimating position with access control and CCTV/IP video surveillance, or hands-on physical security industry experience

Preferred

Current and valid US driver's license preferred

Benefits

Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Work-Life Balance: Generous paid time off for rest, family, and self-care.

Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.

Company

The Cook & Boardman Group, LLC

For over 65 years, The Cook & Boardman Group has been at the forefront of the construction and security industries, evolving from a regional distributor into the nation’s largest provider of Doors, Frames, & Hardware Solutions and Electronic Security & Access Control.

Founded in 1955

Winston Salem, North Carolina, USA

1001-5000 employees