Ultimate Staffing ยท 8 hours ago
Payment Specialist
Responsibilities
Make high-volume outbound calls to resolve past-due accounts
Offer payment plans and negotiate settlements
Perform skip tracing using tools like People.com
Track activity and meet monthly KPI metrics
Assist with reporting and data collection
Train new team members as needed
Qualification
Required
6 months- 1 + years of experience
Experience in skip tracing, entry level sales, or entry level collections
Ability to type 60 WPM
Comfortable working with performance metrics
Proficient in MS Office, especially Excel
Assertive, resilient, and goal-oriented
Quick learner-on the phones by Day 4 after one-on-one training
Preferred
Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures could be helpful