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Hajoca Corporation · 22 hours ago

Customer Service Representative

Tampa, FL

Full-time

Onsite

New Grad, Entry Level

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. They are seeking a Customer Service Representative who will provide excellent customer service, process sales orders, and assist customers at their Profit Center.

Building MaintenanceBuilding MaterialProfessional ServicesWholesale

Growth Opportunities

Responsibilities

Accurately process Sales Orders and Bids generated through telephone sales transactions

Assist customers who pick up their order at our Profit Center

Find innovative ways to grow sales with existing customers and become their trusted advisor

Identify opportunities for value-added services and articulate our solutions

Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction

Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure

Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk

Complete various daily, weekly and monthly reports

Support the Product Manager’s activities as needed

Successfully complete required safety and compliance training programs as assigned

Perform other reasonably related duties as assigned by immediate supervisor and other management as required

Qualification

Customer service experienceMicrosoft OfficeProduct knowledgeSales order processingBasic math skillsListening skillsCommunication skillsTeamworkProblem-solvingLearning ability

Required

Experience in customer service or inside sales

Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data

Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills

Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell

Build influential relationships and trust with customers and vendors through open and interactive communication

Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale

Be able to build positive working relationships and inspire teamwork with co-workers

Be able to learn and operate the computer related systems used to process orders

Be able to learn to operate warehouse material-handling equipment

Read, write, speak, and understand English

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals