Greene Resources ยท 5 hours ago
Customer Service Team Lead
Arlington, VA
Full-time
Onsite
Entry, Mid Level
$28/hr - $28/hr
2+ years expGreene Resources is seeking a Customer Service Team Lead to join a growing and dynamic team! The role involves leading a team of customer service agents, managing customer cases, and ensuring effective communication across various channels.
ConsultingHuman Resources
Responsibilities
Lead and support a team of customer service agents across phone, email, and chat channels
Manage and resolve customer cases in accordance with company policies and procedures
Track, document, and maintain accurate customer records and case activity
Handle incoming and outgoing customer calls to troubleshoot and resolve issues
Respond to customer emails and chats and schedule follow-up communications as needed
Re-engage past customers through proactive outreach to promote products and drive repeat business
Support customer service initiatives and special projects as assigned
Qualification
Required
At least 2 years of customer service experience, including case management and customer support
High school diploma required
Excellent phone presence and professional communication skills
Strong multitasking, organizational, and problem-solving abilities
High attention to detail with accurate data entry skills
Ability to meet service level goals and performance metrics
Comfort working in a fast-paced, team-oriented environment
Positive attitude with strong energy and a customer-focused mindset
Preferred
Experience using CRM systems to manage customer interactions
Company
Greene Resources
Greene Resources is a staffing and recruiting company that offers talent management and recruiting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cherie Marshall
Chief Operating Officer
Amanda Powell
Workforce Solutions Partner
Company data provided by crunchbase