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The Cook & Boardman Group, LLC · 13 hours ago

Team Lead

Bedford Heights, OH

Full-time

Onsite

Lead/Staff

The Cook & Boardman Group is the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. They are seeking a Team Lead to manage an Account Team of Project Managers and support personnel, ensuring project deadlines and customer satisfaction while promoting team growth and efficiency.

ArchitectureCommercialConstruction

Responsibilities

Manage Account Team of Project Managers, Project Coordinators, Project Support Personnel

Monitor Account Team communications, service level, efficiency, overall processing skills and competencies

Verify completion of all tasks to close-out construction projects assigned to Account Team

Demonstrate Industry Knowledge

Troubleshoot general contractor field issues quickly and efficiently

Communicate relevant account information to proper internal personnel

Responsible for minimizing errors, oversights, back-charges on Account Team Projects

Conduct regular interval and annual performance appraisals for Account Team

Responsible for achieving and maintaining high standard of competency and accuracy for all work performed by the Project Team

Identify Account Team training needs, train as required, or reach out to arrange for training

Escalate customer issues to appropriate parties for timely resolution

Provide technical support and work as a direct contact between the design, sales and operations staff

Ability to travel to job sites and customer locations as needed

Perform other functions as required for successful operation of the organization

Identify areas to improve efficiency and/or service

Qualification

PMP CertificationManagement SkillsProject ManagementMicrosoft Office SuiteProduct KnowledgeMathematical SkillsCommunication Skills

Required

Ability to read, analyze, and interpret common technical journals, and legal documents such as contracts

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community with clarity and professionalism

Ability to apply mathematical concepts calculating margins

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Microsoft Office Suite

Management / Leadership Skills

Communication Skills

Product Knowledge / Project Manager Skills

Ability to train, lead, inspire, and delegate team to handle high volume of work (Approx 200K per Person per Quarter)

Ability to minimize mistakes (ICO less than .65% of total invoiced)

Ability to learn and retrain product knowledge (Average Test Scores of 9.0 out of 10.0 or greater average for all team members)

Ability to maintain or increase profit margin (Gross Margin of 35% or greater per quarter for all accounts assigned)

Ability to minimize team related inter-company issues on orders, purchase orders, and collections (Metric TBD)

Preferred

PMP Certification is strongly preferred

Benefits

Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Work-Life Balance: Generous paid time off for rest, family, and self-care.

Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.

Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

Company

The Cook & Boardman Group, LLC

For over 65 years, The Cook & Boardman Group has been at the forefront of the construction and security industries, evolving from a regional distributor into the nation’s largest provider of Doors, Frames, & Hardware Solutions and Electronic Security & Access Control.

Founded in 1955