Russell Tobin ยท 1 hour ago
Jr. Financial Representative
Russell Tobin is seeking motivated and customer-focused professionals to join their team as Financial Representatives. This role is primarily focused on handling high-volume inbound calls within a call center environment, providing exceptional support to clients in the financial services sector.
Responsibilities
Respond to inbound client calls regarding brokerage accounts, cash management products, online and mobile platforms, and general account or financial inquiries
Deliver accurate, efficient, and professional service while consistently meeting departmental performance metrics
Troubleshoot issues and provide effective solutions to enhance the client experience
Maintain a strong knowledge of brokerage operations, financial products, and digital service tools
Work collaboratively in a fast-paced, team-oriented environment
Adapt quickly to change and manage multiple priorities in a busy service center
Qualification
Required
College Degree OR previous contact center / call center experience from 2 - 5 years
Strong communication and problem-solving skills
Ability to multi-task and remain calm under pressure
Highly professional, career-driven, and committed to delivering world-class customer service
Preferred
financial services background strongly preferred
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.