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DESC (Downtown Emergency Service Center) · 4 hours ago

Senior Clinical Program Manager

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$123K/yr - $139K/yr

2+ years exp

DESC (Downtown Emergency Service Center) is a nonprofit organization focused on helping people with complex needs related to homelessness and mental illness. They are seeking a Senior Clinical Program Manager to provide leadership for crisis and diversion services, overseeing program operations and ensuring the delivery of high-quality care to vulnerable residents.

Health CareHomeless ShelterNon ProfitSocial

Responsibilities

Provide overall leadership and oversight for assigned crisis and diversion programs, ensuring effective and coordinated service delivery

Support and develop program managers and coordinators as an integrated leadership team

Translate program vision into clear, workable systems and day-to-day operational practices

Provide on-call leadership coverage as part of a rotating schedule to support 24/7 operations

With support from Human Resources and agency leadership, oversee program operations in alignment with DESC personnel policies, applicable Collective Bargaining Agreements (CBAs), and employment practices

Provide direct supervision to program leadership staff and coordinators

Maintain flexibility in supervisory assignments, including temporarily providing supervision to supervisory or direct service staff when needed to ensure continuity, safety, and staff support

Partner with Human Resources to support recruitment, onboarding, performance management, and retention

Promote staff well-being, equity, and sustainability in high-acuity work environments

Support and encourage the development of internship, student, or trainee opportunities when operationally feasible

Work in close partnership with senior medical, clinical, and operational leaders to support integrated, client-centered services

Partner with the program’s Medical Director as a senior leader to ensure program operations reflect the needs and responsibilities of prescribing providers and medical staff

Support coordination across crisis response programs and community partners to promote continuity of care

Build and maintain strong relationships with external partners, including healthcare providers, community organizations, funders, and contract administrators

Serve as a programmatic liaison with funders, participating in meetings, site visits, and contract discussions

Communicate program outcomes, challenges, and capacity needs in a transparent and collaborative manner

Work in partnership with DESC’s contracts, finance, and grants teams to support funding alignment, renewals, and reporting expectations

With guidance from DESC’s compliance and quality teams, support program compliance with applicable healthcare regulations and funding requirements

Partner with finance, quality, and data teams to support accurate reporting, monitoring, and audit readiness

Use data, staff feedback, and lived operational experience to identify risks, improve services, and strengthen program sustainability

Support program readiness for licensing requirements applicable to facility-based crisis services as programs evolve

Qualification

Licensed AAC credentialMaster’s degree in related fieldCommunity based behavioral healthSupervisory experienceHomelessnessProject management experienceCommitment to equityCommunication skillsLeadership skillsProblem-solving skills

Required

Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses

Master's degree in Social Work, Counseling, Psychology, Nursing, Public Health, or a related field

Two or more years' experience in community based behavioral health services

One or more years' supervisory experience

One or more years' of project or program management experience

Experience working with adults experiencing homelessness, mental illness and/or substance use disorders

Experience leading teams in complex or fast-paced environments

Commitment to harm reduction, trauma-informed care, recovery-oriented practice, and equity

Demonstrated strong communication, leadership, and problem-solving skills

Ability to work flexible hours, including on-call coverage, as needed

Ability to pass a Washington State criminal background check