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Glacier Bank · 6 hours ago

Teller

Ronan, MT

Full-time

Onsite

New Grad, Entry Level

$18.20/hr - $23.91/hr

Glacier Bank is seeking a Teller to join their team in Ronan, Montana. The Teller will be responsible for providing excellent customer service, processing transactions, and ensuring compliance with banking regulations.

BankingFinancial Services

No H1B

Responsibilities

Processes Deposits, Withdrawals, Cashes Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier's Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers

Print Statements and cashes Savings Bonds

Properly fills out Fraud & Non-Fraud Debit Card Disputes and ATM Disputes

Successfully uses Haberfeld brochure to select the right account type for customers

Knows how to use and clean branch capture machine

Knows how to use currency counter, coin counter, MICR printer (to print counter checks), Teller Cash Dispenser, and Teller Cash Recycler (if applicable)

Knows how to use and find information in Silverlake, Vertex, NetTeller, and Passport

Knows where all logs can be found in the branch and what each log is used for

Knows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA

Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit

Knows proper process and what is needed to let a customer into a Safe Deposit Box

Acknowledges customers right away and demonstrates appropriate conversation while helping customers, while helping customers on the phone, and in the presence of customers (teller line conversations)

Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organized

Knows and maintains cash drawer limit

Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation

Knows when dual control is necessary and demonstrates dual control appropriately from start to finish

Knows the proper process for working with a dormant/escheat account

Knows how to properly ID/Verify customers

Reads Account and Customer Alert Messages every time and understands the importance of doing so

Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs

Participates in required training, staff meetings, and lobby displays

Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank

Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel)

Complete required bank training courses within assigned time frame(s)

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date

Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy

Consistently maintains regular and reliable attendance

Additional duties as requested or assigned

Qualification

Customer ServiceCash HandlingBanking Regulations KnowledgeBasic Computer SkillsAttention to DetailTime ManagementTeamworkEffective CommunicationOrganizational Skills

Required

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment

Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)

Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment

Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience

Ability to work both independently and in a team environment

Ability to understand and follow complex written and oral instructions

Ability to communicate effectively verbally and in writing

Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications

Working knowledge of standard office equipment

High school diploma or equivalent