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True Homes · 10 hours ago

Part-Time Warranty Coordinator

Monroe, NC

Part-time

Onsite

Entry Level

1+ years exp

True Homes is seeking a Part-Time Warranty Coordinator to support the scheduling, client communication, and coordination of the warranty team. This role is essential in ensuring that each client’s experience during their warranty period meets or exceeds expectations, acting as an advocate for clients with a focus on integrity and professionalism.

ConstructionHome ImprovementHome RenovationHome Services

Growth Opportunities

Responsibilities

Serves our markets where homes under warranty do not exceed 350 closings

Owns the client experience, communications, and expectations from closing through warranty period

Responds to clients, trade partners, and internal team members in a timely manner

Takes part in ongoing training and knowledge-based tasks to ensure that they are providing accurate information to clients as well as trade partners

Triages simple client concerns and directs to appropriate trade partner for repair

Follows up with clients and trades to ensure completion of services is timely, correct, and permanent

Follows all processes and administrative procedures consistently, completely, and accurately

Practices True Lean culture to eliminate waste

Maintains multiple calendars and assists with scheduling

Documents all client requests and concerns

Performs other duties as needed or required

Completes required training and assessments by required deadline

Documents and distributes all service requests immediately and consistently

Receives Client Satisfaction ratings that meets or exceed company standards

Qualification

Customer service experienceProfessional phone etiquetteResidential construction knowledgeCommunication skillsOrganizational skillsAttention to detailWork fast-paced