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RIMOWA · 2 hours ago

Client Care Technician - Soho Flagship

New York, United States

Full-time

Onsite

Entry Level

$22/hr - $27/hr

2+ years exp

RIMOWA is a global lifestyle brand under the LVMH Group, dedicated to creating essential tools for a lifetime of travel. The Client Care Technician is responsible for repairing and troubleshooting damaged luggage, ensuring high standards of quality and safety in the repair process.

Consumer GoodsRetailTextiles

Responsibilities

Inspect used and returned products to determine the requirement for repair

Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools

Test and adjust repaired products for proper functioning as per company standards

Determine estimates for repair cost on used and returned products regarding both labor and material required

Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties

Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests

Assist Head Technician on training of CC Technician Trainee and/or store employees

Load, unload and move materials either manually or with hand operated equipment

May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements

Ensure that standards for safe working conditions are observed per OSHA regulations

Responsible of daily cleaning of work areas and equipment

These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management

Qualification

Mechanical backgroundHandPower toolsRepair experienceManufacturing experienceAttention to detailWork independentlyProblem solvingOral communicationCritical thinking