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Southside Bank · 13 hours ago

TELLER I

Tyler, TX

Part-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

0+ years exp

Southside Bank is committed to delivering exceptional customer service and is looking for a Teller I to join their team. The role involves processing transactions, providing customer service, and ensuring compliance with bank policies and procedures.

BankingFinanceFinancial Services

Responsibilities

Perform Southside Bank’s customer service standards with each customer interaction

Consistently perform with accuracy and efficiency to build customer confidence and trust

Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees

Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable

Complete customer thank you calls and follow up of problem resolution as directed by management

Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer

Recognize each customer transaction as a cross-sell opportunity

Identify and respond to the needs of new and potential customer by listening and clarifying their needs

Direct customers as needed to other Southside departments

Maintain the security and confidentiality of all sensitive Bank information

Accurately communicate account information to customers

Understand and agree to abide by the policies and procedures established at Southside Bank

Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.)

Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds

Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies

Ensure that all cash outages are reported to management

Accept and verify customer deposits

Cash checks and process less cash transactions within authorized limits; obtain supervisor’s approval to process transactions which exceed authorized limits

Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy

Continue professional development through training, seminars, membership in professional associations, as applicable

Responsible for complying with audit policies and procedures as they pertain to this position

Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program

Understands and agrees to abide by the policies and procedures established at Southside Bank

Must comply with all applicable laws and regulations

Perform collection item processing such as dealer drafts and foreign items

Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank’s mission, CORE Values, and Blue Book culture guide

Contribute to a positive team environment with peers in and out of the branch

Participates in proactive team efforts to achieve departmental and company goals

Assist with opening and closing duties

Participates in special projects as assigned

Complies with all safety policies, practices and procedures

Report all unsafe activities to supervisor and/or Human Resources

Performs additional duties as assigned or directed

Qualification

Cash handlingCustomer serviceData entryCommunication skillsTeam collaboration

Required

High School Graduate or the equivalent required

Proficient in typing, 10-key calculator and data entry

Excellent oral and written communication skills

Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation, Teller Training, Teller Advanced and Professional Teller