ICW Group · 14 hours ago
Claims Assistant
Woodland Hills, CA
Full-time
Onsite
Entry Level
$19.58/hr - $30.88/hr
1+ years expICW Group is a well-established insurance company headquartered in San Diego, seeking a Claims Assistant to provide administrative support to Claims Examiners. The role involves processing claims, ensuring timely payments, and delivering exceptional customer service to insureds.
Financial ServicesInsurance
No H1B
Responsibilities
Delivers basic to intermediate administrative support to Claims Examiners
Contacts insured or other involved persons to obtain necessary information to process claim
Documents conversations or information on appropriate enterprise resource planning (ERP) system
Organizes and works with Examiner using computer to enter, access, search and retrieve data
Stays current with diary tasks and procedural changes
Imparts exceptional customer service to internal and external customers, including insureds
Provides information to insureds, injured workers or provides referrals to outside vendors as requested by the Examiner
Processes claims for indemnity payments and state mandated forms
Processes non-medical payments
Organizes and works with Examiner using computer to enter, access, search, and retrieve data
Assists Claims Examiner with complete post-claims resolution and related administrative projects
Schedules appropriate medical appointments, calculates mileage and sends appointment letter reminders
Interacts with nurse on case management regarding return to work status
Supports Claims Examiners in the preparation, processing and monitoring of payments
Qualification
Required
High school diploma or general education degree (GED) required
Minimum 1 year of related experience and/or training; or equivalent combination of education and experience
Basic understanding of office procedures
Solid customer service, phone and time management skills
Intermediate Microsoft Office Suite: Outlook, Word, Excel, PowerPoint
Ability to learn enterprise resources planning (ERP) software
Excellent data entry skills
Strong attention to detail and ability to prioritize assignments
Ability to read, write and comprehend simple instructions, short correspondence and memos
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Benefits
Generous medical, dental, and vision plans
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support you 100%
Company
ICW Group
ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rob deViere
Vice President, Head of Distribution & Marketing
Iva Yuan
Chief Actuary, Head of Reserving, Pricing and Product
Recent News
2025-10-09
Company data provided by crunchbase