Latham & Watkins ยท 5 hours ago
Global Technology Support Analyst
Los Angeles, CA
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expLatham & Watkins is a global law firm ranked among the top firms in the world, dedicated to providing high-quality work and service. The Global Technology Support Analyst I will be responsible for delivering technical support to employees and managing escalations from technology teams across global offices.
Law Practice
Responsibilities
Providing first and second line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat
Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
Providing Incident Response Management for major incidents experienced across the firm
Providing remote access support, including wireless connectivity, VPN, and VDI Services
Supporting mobile collaboration using BlackBerry Work apps
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Qualification
Required
A high school diploma or an equivalent, preferably a Bachelor's degree or an equivalent in Computer Science or Information Systems
A minimum of two (2) years of experience working within a technical support function
Demonstrate proficiency in MS Word, including the ability to use styles, automatic paragraph numbering, section breaks, table of contents, footnotes, headers and footers, tables, columns, mail merge, and cross-referencing
Display proficiency in MS Excel, including the ability to create and edit spreadsheets, create and edit formulas, and data manipulation (sorting, filtering, subtotals, cell concatenation, formatting spreadsheets, and formatting for printer)
Exhibit proficiency in MS PowerPoint, including the ability to create master slides, format slides, apply animation and special effects, various ways to print slides, and how to insert objects, pictures, and files
Providing first and second line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat
Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
Providing Incident Response Management for major incidents experienced across the firm
Providing remote access support, including wireless connectivity, VPN, and VDI Services
Supporting mobile collaboration using BlackBerry Work apps
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Preferred
Microsoft certifications (Microsoft Office Master), preferably
ITIL v4 Foundation certification, preferably
Experience working within the ITIL v3 or v4 Framework in a previous role, preferably
Benefits
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Company
Latham & Watkins
Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.
1001-5000 employees
H1B Sponsorship
Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (66)
2023 (65)
2022 (52)
2021 (53)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Bobby Kolb
Chief Financial Officer
LeeAnn Black
COO
Recent News
2024-05-05
Latham & Watkins LLP
2024-04-24
Company data provided by crunchbase