Cook Systems · 5 hours ago
Help Desk Analyst
Memphis, TN
Full-time
Onsite
Senior Level
5+ years expCook Systems is a certified veteran-owned IT consulting firm that has been helping businesses and professionals grow through innovation and integrity since 1990. They are seeking a Help Desk Analyst who will be responsible for monitoring and enhancing system observability for enterprise computing systems, configuring monitoring tools, and automating processes to ensure optimal system performance.
Information ServicesInformation Technology
Responsibilities
Monitor enterprise computing systems, networks, and applications in production and quality assurance environments with a wealth of technical expertise
Conduct rigorous application and infrastructure availability checks, delivering comprehensive status reports
Configure advanced monitoring tools, including the establishment of notifications for alerts, tickets, and logs
Implement and manage observability practices, including metrics, logs, and traces, to provide comprehensive visibility into system performance and health
Leverage scripting and software tools to automate processes, showcasing high technical proficiency
Participate in Incident Reports (IR) methodically, from opening to updating and closing, adhering to established standards
Contribute actively to the investigation and resolution of problems causing incidents within the scope of responsibilities
Maintain meticulous documentation for monitoring systems, including standard operating procedures (SOP)
Execute the documented handover process effectively, ensuring a smooth transition for the next monitoring shift by highlighting priority items and issues
Establish achievable Service-Level Objectives (SLOs) by tying health and performance to business value and digital experience
Prioritize support for open standards instrumentation, collection, and processing, with a focus on metrics ingestion, trace correlation, and logging standards
Collect system and application logs and centralize the storage of log data for analysis and transformation
Embed a log collection agent during instance configuration to ensure seamless and automatic deployment
Enable achievable SLOs by using log analytics to augment, accelerate, and automate incident identification and resolution
Establish control over the increasing amount of observability data by using telemetry pipelines and preprocessing telemetry at the edge
Qualification
Required
Five (5) + years of experience in system monitoring, reporting activities, and IT observability, showcasing technical proficiency
In-depth knowledge acquired through a bachelor's degree in business, Computer Information Systems, Engineering, or a related field, coupled with significant years of hands-on experience in computer systems
Proven ability to decipher requirements from business users and communicate effectively through various channels, including verbal, written, and face-to-face interactions
Proven ability with application and Infrastructure monitoring platform administration
Solid understanding of fundamental software and hardware concepts, coupled with expertise in tools such as ScienceLogic, Service Now, or other monitoring platforms, in addition to Word, Excel, Visio, and others for meticulous documentation
Demonstrated ability to excel both independently and collaboratively within a team environment, contributing decisively to decision-making processes
Strong meeting facilitation skills and the ability to cultivate relationships with the user community and IT personnel through robust interpersonal skills
Benefits
Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
Company
Cook Systems
Cook Systems is an information technology and services company.
201-500 employees
H1B Sponsorship
Cook Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
W
Wayne Cook
Chairman, founder
Company data provided by crunchbase