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Temco Logistics · 9 hours ago

Office Clerk - Kennesaw, GA

Kennesaw, GA

Full-time

Onsite

Entry Level

2+ years exp

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

E-CommerceLogisticsRetailSupply Chain ManagementTransportation

Responsibilities

Provide customers with accurate information regarding their orders, delivery status, and product details

Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests

Ensure customers are satisfied with their delivery and installation services through follow-up communications

Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary

Monitor and track delivery schedules to provide customers with real-time updates

Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively

Track office supply inventory and place orders as needed to ensure smooth office operations

Prepare and submit timely reports, presentations, and proposals assigned

Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service

Qualification

Customer service experienceMS Office SuiteOffice management softwareProblem-solving abilitiesBilingualInterpersonal skillsOrganizational skillsAttention to detailAdaptability