Hershey Entertainment & Resorts Company · 16 hours ago
IT Application Analyst Associate
Hershey, PA 17033, USA
Full-time
Onsite
Entry Level
2+ years expHershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization. The IT Application Analyst Associate acts as the primary system owner for one or more applications used in the Hershey application portfolio, providing end-user support and proposing system improvements to meet business objectives.
Hospitality
Responsibilities
Act as system owner for one or more non-enterprise systems in the Hershey application portfolio. Serve as the system expert within Hershey and as the vendor liaison on their assigned applications
Work collaboratively within the application support team and other IT and business areas to schedule, delegate, and follow up on issues and tasks to achieve company objectives in a timely manner
Analyze, understand, and review operational needs, processes, and procedures, identify opportunities, and propose and initiate changes at an application or employee level for process improvement
Review system functionality and identify security concerns and potential risks both technically and through standard operations
Work closely with the IT Project Managers and acts as the technical lead on IT projects. Foster and maintain strong working relationships with operational departments
Work closely with system vendors to troubleshoot issues, apply patches, perform upgrades, and handle other required system maintenance needs
Provide technical assistance as Tier 3 application support to Technology Services team members on troubleshooting of applications and security vulnerabilities
Provide end-user support and training for operational departments who utilize the systems to assist with configuration changes, new or improved process implementation, or high level business challenges
Act as Project Manager on small technical projects such as application upgrades or implementation of new features of existing applications
Work closely with other Application team members to share knowledge about systems and issues and train others as backups on key system functionality
Perform other duties as assigned
Qualification
Required
18 years of age or older
Associate's degree - Information Technology
Relevant work experience can be substituted for education - 2 years
Industry Experience - Hospitality/Tourism, Help Desk/Ticketing Systems
Must have a valid driver's license
Ability to work independently provided direction
Ability to build and maintain relationships and work well with others as part of a team
Strong verbal and written communication, presentation, and interpersonal skills
Strong ability to follow the support cycle through incident reporting, troubleshooting, resolution, documentation and follow up communication
Willingness to pursue ongoing certifications, education, and travel to occasional conferences
Benefits
FREE admission to Hersheypark
Discounts
Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working
401K Contribution
Paid time off
Company
Hershey Entertainment & Resorts Company
Welcome to Hershey Entertainment & Resorts Company (HE&R), an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Bears American Hockey League team, Hershey Lodge, and numerous restaurants.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Lawn
President & CEO
Leslie Ferraro
Vice President & Chief Marketing Officer
Company data provided by crunchbase