Apply on Employer Site

Mevion Medical Systems · 6 hours ago

FSE Technical Training Manager

Littleton Common, MA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $110K/yr

3+ years exp

Mevion Medical Systems is seeking a dedicated and technically skilled Field Service Engineer Technical Training Manager to lead the development and delivery of training programs for their Field Service Engineers and customer selected Advanced Biomedical Engineers. The role involves creating training materials, conducting training sessions, and ensuring compliance with industry regulations to equip the team for high-quality service in medical equipment installation and maintenance.

BiotechnologyHealth CareTherapeutics

Responsibilities

Create and maintain high-quality training documentation, including user manuals, service guides, technical bulletins, and e-learning modules specific to our medical device portfolio

Partner with Engineering, Product Management, and Quality Assurance teams to stay ahead of New Product Introductions (NPI) and translate complex engineering data into digestible training materials

Ensure all training materials adhere to strict industry regulations (e.g., FDA, ISO 13485) and company safety procedures

Conduct scheduled training sessions via various methods: classroom instruction, hands-on lab workshops, virtual webinars, and on-site field coaching

Lead comprehensive onboarding programs for new FSEs, covering technical product knowledge, administrative tools, and service excellence

Travel to customer sites (hospitals, clinics, factory) to provide side-by-side mentoring and assess FSE performance in real-world clinical environments

Utilize business metrics (e.g., First Time Fix rates, Mean Time to Repair) to evaluate the impact of training programs and identify knowledge gaps

Gather feedback from trainees and field managers to update course materials and teaching methods continuously

Manage the internal certification process, ensuring field staff maintain the required qualifications to service specific medical modalities

Manage the training facility, ensuring medical simulators and test equipment are calibrated and in safe working conditions

Use the Learning Management System (LMS) or company intranet to ensure training records are up-to-date and materials are accessible 24/7

Qualification

Biomedical EngineeringTechnical TrainingElectromechanical SystemsAdult Learning PrinciplesInstructional DesignSoftware IntegrationCommunication Skills

Required

Bachelor's degree in biomedical engineering, Electrical Engineering, or a related field (or equivalent military/vocational training)

Minimum of 3–5 years of experience in field service, preferably working with medical devices (e.g., Imaging, Diagnostics, Patient Monitoring)

Deep understanding of electromechanical systems, pneumatics, and software integration within a healthcare setting

Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences (from novice technicians to seasoned engineers)

Willingness to travel frequently (up to 50-75%) to international & regional service centers and customer sites

Ability to work in clinical settings, adhering to hospital protocols and biohazard safety measures

Must be able to work in high magnetic fields, with high voltages, with high radiation, and radioactive materials

May be involved in light rigging operations

Must be able to work in confined spaces and spaces which require the use of a harness

Must be able to lift up to 20 pounds

Use of standard office equipment

Occasionally, training on 2nd shift is necessary to have system access outside of clinical treatment hour

Due to the work environment, people with pacemakers are not eligible for this position