Apply on Employer Site

General Dynamics Information Technology · 6 hours ago

Help Desk Technician Mid-level - Active Top Secret Required

Washington, DC

Full-time

Onsite

Mid, Senior Level

$35.04/hr - $47.40/hr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to major U.S. government agencies. They are seeking a Help Desk Technician to provide world-class IT support to federal government clients, acting as the first point of contact and resolving issues efficiently while demonstrating exceptional technical and customer service skills.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Providing a high level of technical support and service to our onsite and remote customers

Demonstrating attention to detail, problem solving, and desire to provide a great customer experience

Delivering excellent customer service via phone, chat, email, tickets and deskside support

Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals

Troubleshooting and resolving issues with both Microsoft Windows and MacOS

Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes

Supporting Microsoft Office 365 and Active Directory products

Documenting and tracking customer incidents and requests via ticketing management system

Following resolution process and efficiently escalating tickets to appropriate teams when applicable

Isolating and resolving issues with individual workstations

Serving as subject matter expert to answer questions about hardware and software related issues

Using advanced skills to set up shared drives, map network drives, install and update software, etc

Qualification

Technical supportMicrosoft Office 365Active DirectoryCustomer ServiceProblem solvingNetworkingApplication supportCommunicationCollaborativeAdaptable

Required

Active Top Secret clearance

Top Secret/SCI clearance eligibility

3+ years of related experience

US Citizenship required

Associates' Degree in IT related discipline

Minimum of 5 years of related experience

Technical support skills

Networking skills

Application support skills

Problem solving skills

CompTIA Security+ required within 6 months of start date

Excellent verbal and written communication skills

Collaborative and adaptable

Ability to pass a basic English Language assessment test

Benefits

A variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees