Kappa Computer Systems LLC · 5 hours ago
Observability Systems Associate
Lake Mary, Florida, United States
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expKappa Computer Systems LLC is seeking an Observability Systems Associate to support the reliability, visibility, and consistency of managed client environments. This operationally focused role involves system monitoring, endpoint validation, alert management, and automation to ensure systems remain secure, stable, and fully observable.
Cloud ComputingCyber SecurityInformation TechnologyTechnical Support
Responsibilities
Perform daily monitoring reviews across observability and security platforms
Identify, triage, and remediate alerts within scope; escalate critical issues appropriately
Analyze alert patterns to identify recurring issues, reliability risks, and improvement opportunities
Assist with tuning alert thresholds to reduce noise and improve detection accuracy
Ensure all managed endpoints have required monitoring, security, and management software installed and actively reporting
Compare agent and software counts across platforms (RMM, security, identity, and monitoring tools) to identify discrepancies, stale devices, or missing coverage
Validate endpoint compliance with Kappa’s baseline standards and document exceptions
Assist with remediation by repairing, reinstalling, or escalating issues related to missing or malfunctioning agents
Support standardized onboarding by verifying new endpoints receive proper tools, configurations, and monitoring automatically
Develop and maintain basic scripts (PowerShell, Python, or similar) to automate endpoint checks, data collection, and routine operational tasks
Assist with integrating data across multiple systems to improve visibility and reporting
Support senior engineers by testing and refining scripts used for proactive remediation and system standardization
Help automate compliance checks and policy enforcement related to endpoint configuration and security posture
Generate and maintain reports related to: Endpoint coverage and agent health, Alert trends and system reliability, Security and compliance gaps
Correlate data from multiple platforms to identify risks and optimization opportunities
Document all work accurately in Halo and internal systems
Participate in ongoing training related to observability, reliability engineering, security, and automation
Contribute to improvements in monitoring standards, endpoint baselines, and operational workflows
Collaborate with Systems Administrators, Systems Engineers, and the Help Desk team to support client success
Participate in weekly team meetings and regular 1-on-1 development discussions
Answer incoming phone calls and assist with client inquiries or ticket creation
Receive and organize shipments, maintaining inventory and distributing hardware or supplies as needed
Support the help desk team when required, including ticket triage, basic troubleshooting, and device setup
Watch training videos and attend classes to learn new technologies and discover ways to improve our tool stack and processes
Qualification
Required
1–3 years of experience in IT support, help desk, or system/network monitoring
Experience with PowerShell scripting
Hands-on experience supporting PCs, servers, networks, and firewalls
Familiarity with RMM and PSA tools (e.g., N-able, ConnectWise, Halo, Datto, NinjaOne, etc.)
Understanding of backups, antivirus, patch management, and endpoint protection
Working knowledge of networking fundamentals and firewall troubleshooting
Strong attention to detail, documentation accuracy, and adherence to process
Excellent communication and organizational skills
Team-oriented with a proactive, customer-focused approach
Preferred
Previous experience within a Managed Service Provider (MSP)
Exposure to MDR, SIEM, and vulnerability management platforms
Familiarity with Windows Server, Active Directory, and common network device interfaces
Experience fine-tuning RMM alerts, thresholds, and PowerShell-based automations
Understanding of system health, patch compliance, and proactive maintenance best practices
Benefits
3% company retirement match
Paid holidays (including your birthday!)
Generous paid time off (PTO)
Company
Kappa Computer Systems LLC
Kappa Computer Systems LLC is a customer-oriented IT Managed Service and computer support company founded in 1997.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase