BROWARD COUNTY CLERK OF CIRCUIT AND COUNTY COURTS · 1 hour ago
Service Desk Technician
Fort Lauderdale, FL
Full-time
Onsite
Entry Level
2+ years expBROWARD COUNTY CLERK OF CIRCUIT AND COUNTY COURTS is seeking a Service Desk Technician to perform technical work for desktop operating systems, business applications, and end users. The role involves troubleshooting, installation, and support for office automation systems, along with assisting in monitoring service outages and providing user training.
Government Administration
Responsibilities
Perform troubleshooting, installation and configuration of software/hardware within the standards set by the BCCOC
Document end user issues and steps to replicate issues that come through the support desk
Respond, resolve, or escalate service issues created in the ticketing system
Assist in monitoring the status of service outages and remediation of issues
Provides network assistance and some asset and server management support
Analyzes, identifies, and documents office automation solutions; responds to, tracks, monitors, and maintains records of all support requests acquired via established organizational tools and procedures
Identifies, researches, and resolves technical problems/projects presented through support tickets and requests
Repairs, replaces, and installs software, hardware, and PC peripherals
Coordinates office automation projects; plans and schedules the implementation of systems and programs
Provides guidance on data processing and office automation applications to end users
Contacts hardware and software vendors regarding purchase and maintenance warranty functions
Assists in the training of end users and developing training documentation, as assigned
Qualification
Required
High school diploma or GED required; supplemented by two (2) years of experience delivering technical customer service for office automation systems; or an equivalent combination of education, certification, training, and/or experience
Must have a valid Florida Driver's License and proof of auto insurance
Microsoft Windows Operating Systems
Microsoft Office Applications
Microsoft Active Directory
IP addressing, DHCP, DNS, VPN
Microsoft Windows Printing, Registry, Logs, & Monitoring
Support technical issues relating to Microsoft Windows, Windows Server, and Active Directory
A solid understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, Active Directory users and permissions
Knowledge of systems integration, Active Directory design and management, operating systems installation and support, Microsoft application software and how to effectively implement
General applicant troubleshooting in a Windows environment required
Proficiency with laptop, desktop, and peripheral hardware troubleshooting required
Ability to analyze complex problems and move them to resolution
Performs basic administrative and security tasks for variety of applications, software, including but not limit to: Active Directory, Duo Security (MFA), Office 365 Applications, VPN, and Networking, OS Deployment Tools, iOS
Good communication skills; including oral and written communication, timely response and feedback, with ongoing updates to management and team members
Goal oriented and a demonstrated ability to continually prioritize tasks, and work under pressure with sensitivity to deadlines
Must have strong customer service skills
Must have excellent documentation and writing skills
Enforce corporate information security and IT policies
Knowledge of general computing, networking, software, and hardware concepts
Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and applicable department and organization specific software and to learn and become proficient in the use of other specialized software as may be required
Skill in using mathematics to solve problems
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to follow oral and written instructions
Ability to use reasoning skills that minimize duplication of efforts, including but not limited to comparing, classifying, analyzing and coordinating
Ability to visually inspect and manipulate small computer components and assess PC problems and provide potential solutions and/or recommendations
Ability to learn modern office system equipment, including, but not limited to, the installation and service of hardware and software such as file servers, PC's, printers, and operating systems
Ability to learn methods of analysis of business office requirements for the application of current and state-of-the art office system technology
Ability to learn PC hardware/software configurations for stand-alone and LAN workstations, including operating systems, communications requirements (main frame needs, etc.), and other support software packages
Ability to establish and maintain effective working relationships with those contacted in the course of work regardless of race, religion, age, sex, disability, political affiliation, sexual orientation, and diverse cultural and linguistic backgrounds
Ability to regularly attend work and arrive punctually for designated work schedule
Preferred
Completion of two (2) years of college level course work in computer science, information systems, business administration and two (2) years of analytical, technical, and customer service experience in office automation systems
Company
BROWARD COUNTY CLERK OF CIRCUIT AND COUNTY COURTS
The Broward County Clerk of Courts’ mission is to consistently deliver superior services to our customers, by providing quality record keeping and information through a total commitment to excellence.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eduardo Safille
Chief Human Resources Officer
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