Horizontal Talent ยท 4 hours ago
Content Experience Designer
Horizontal Talent is seeking a Content Experience Designer to join their dynamic team, where the focus is on crafting engaging digital experiences. The role involves developing content strategies that enhance user satisfaction and drive product adoption through human-centered design principles.
Responsibilities
Develop end-to-end content experiences that align with user needs and business goals
Design omni-channel content that is empathetic, easy to use, and improves customer satisfaction
Validate content through experimentation, testing, and optimization
Conduct competitive analysis to inform research and design processes
Collaborate with cross-functional teams to ensure content aligns with brand and user experience standards
Qualification
Required
Proficiency in content strategy, UX writing, and storytelling
Strong understanding of design thinking and user-centered content design
Ability to conduct customer experience research and apply insights effectively
Experience in facilitating human-centered design sessions
Bachelor's degree or equivalent work experience in user experience design or a related field
Preferred
Experience with performance measurement and optimization techniques
Knowledge of marketing and analytics to enhance content strategies
Strong collaboration skills with product managers and software engineers
Familiarity with design systems and service blueprints