NEOGOV · 2 hours ago
Finance Office Supervisor
Longview, WA
Full-time
Onsite
Entry, Mid Level
$74K/yr - $99K/yr
1+ years expNEOGOV is seeking a Finance Office Supervisor to oversee the cashiering, customer service, business licensing, business & occupation tax, and utility billing sections of the Finance Department. The role involves supervising staff, implementing policies, and managing complex customer service issues.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises and directs activities for cashiering, utility billing, business licensing, business & occupation tax, and customer service functions within the Finance Department
Responsible for recommending, implementing, and administering policies and procedures
Oversees the development of section work plans; assigns work activities; supervises projects and programs; monitors workflow; and reviews and evaluates work product methods and procedures
Responsible for assisting in the selection of assigned office staff, supervising, and evaluating the work of assigned office staff; providing or coordinating staff training; working with employees to correct deficiencies and implement disciplinary procedures when needed
Receives and responds to a variety of complex customer complaints, concerns, and/or other related items
Budget preparation and administration in areas of supervision
Assembles a variety of reports related to departmental activities and/or operations; conducts related administrative research
The ability to create and maintain daily payment downloads from third party vendor; prepare daily cash deposits; oversee and maintain petty cash; generate ACH files for processing
Audit monthly sanitation statements for accuracy; create sanitation statement for payment to vendor; maintain and update sanitation module when needed
Prepare annual resolution for reduced rate program which includes collaborating with contractor regarding necessary information needed for update
Calculate annual winter-averaging adjustments to sewer charges
Create, update, and maintain fee and tax structures as it relates to all utility charges billed to customers
Responds to requests for information from the general public and/or other interested parties related to finance; answers routine questions; and directs customers and visitors to appropriate locations
Performs other duties as required
Qualification
Required
Bachelor's degree in accounting, business, or related filed AND 1-2 years of supervisory experience OR a combination of education, training and experience which would provide the required skills, knowledge and ability to perform the job as determined by the department
Basic mathematical concepts and ability to perform mathematical calculations
Licensing principles and regulations
Applicable federal, state, and local laws, rules, and regulations
Knowledge of union contract administration
Knowledge and experience in budgeting and accounting
Ability to plan and manage the activities of a group of employees in a variety of departmental activities in a manner conducive to full performance and high morale
The ability to organize and track workload
A person of action who is self-motivated. A person who can work well independently as well as in a team or cooperative setting
Utility service systems, shut-off standards and procedures, and perform complex utility service research
Good interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other City employees, vendors, local agencies and providers, and the public
Work in a multi-task environment, be detailed-oriented, able to organize duties and set priorities to meet deadlines
Communicate in a professional business-like manner, both orally and in writing. Portray a professional image and attitude
Able to exercise discretion over sensitive and confidential issues related to the department and its business
Develop and maintain a general understanding of information that relates to the functions and services of the departments
Compose a variety of business correspondence
The ability to handle job stress and interact effectively with others in the workplace
Benefits
Comprehensive benefits package
Medical
Dental
Vision
Employee assistance program
Long-term disability insurance
Basic life insurance with buy-up options
Participate in the Washington State Department of Retirement Systems programs
Participate in a 457 deferred compensation program
Generous paid leave such as vacation, holidays, and sick leave
Voluntary participation in a tax-deferred medical or dependent 125 plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase