Customer Service Manager -- OMEGA jobs in United States
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Semper Valens Solutions ยท 4 hours ago

Customer Service Manager -- OMEGA

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Semper Valens Solutions is a Service-Disabled Veteran Owned Small Business providing software and systems engineering solutions. They are seeking a Customer Service Manager to oversee user onboarding, manage customer training, and ensure effective use of their platform while maintaining governance standards and data protection policies.

Business IntelligenceConsultingInformation ServicesSoftwareSoftware Engineering
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Administer and maintain enterprise environments, including user provisioning, permissions, folder structures, and access controls
Serve as the primary point of contact for related support, troubleshooting user issues and resolving access, sync, and permission challenges
Partner with customers and internal stakeholders to onboard users on VA box platform, drive adoption, and ensure effective use of features
Develop and maintain governance standards for file management security, and compliance
Lead customer training sessions and created documentation, best practices, and quick-reference guides to improve user experience
Collaborate with multiple teams to enforce data protection policies and audit requirements
Manage escalations by coordinating with support and ensuring timely resolution and customer satisfaction
Act as a trusted advisor to customers, aligning capabilities with business workflows and operational goals
Collect customer feedback and usage insights to inform process improvements and enhance overall customer success outcomes

Qualification

User provisioningFile management securityData protection policiesCustomer trainingCustomer feedback collection

Required

Bachelor's Degree
5 years of relevant experience
8 years of additional experience may be substituted for education
Must be able to obtain and maintain a Public Trust Clearance

Company

Semper Valens Solutions

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Semper Valens Solutions provides system engineering, enterprise architecture, lifecycle support and integration methods services.
dateFounded in 2014
location
Canyon Lake, Texas, USA
people-size51-200 employees
web-link
https://sempervalens.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Scott Balmos
President & CEO
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Nicholas Brown, PMP
Chief Operating Officer
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Company data provided by crunchbase