Darktrace · 2 hours ago
Customer Success Manager - Commercial Accounts
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
2+ years expDarktrace is a global leader in AI for cybersecurity, providing essential cybersecurity platforms to protect organizations from unknown threats. The Customer Success Manager will be responsible for onboarding customers, managing risk, and ensuring successful renewals across a portfolio of commercial accounts, driving adoption and delivering measurable outcomes.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologyMachine LearningNetwork Security
Responsibilities
Operate in a low-touch model, focusing on onboarding, managing at-risk and escalated accounts, and ensuring renewal. Monthly or quarterly check-ins are not required
Manage a portfolio of 100–150 Commercial Tier customers to maximize utility from deployments and grow Annual Recurring Revenue (ARR)
Conduct Value Alignment sessions pre-renewal with client leadership to secure renewal
Present, discuss, and demonstrate cybersecurity solutions to security professionals as needed
Identify opportunities by aligning products to evolving customer needs
Analyze engagement levels to assess risk and execute action plans to improve account health
Manage escalations to resolution, leveraging cross-functional teams
Share best practices and mentor developing Customer Success Managers
Qualification
Required
2–3 years in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting
Strong communication and presentation skills, with the ability to engage senior business professionals across industries
Excellent time management, organization, self-motivation, and ability to work collaboratively
Hybrid work model, 2-3 days a week in local Darktrace office
Preferred
Familiarity with networking technology
Benefits
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Company
Darktrace
Darktrace is an AI company that uses cybersecurity solutions to identify, prevent, and eliminate insider threats.
1001-5000 employees
H1B Sponsorship
Darktrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$230.5MKey Investors
Brighton Park CapitalVitruvian PartnersFuture Fifty
2024-04-26Acquired
2021-04-30IPO
2020-03-25Post Ipo Secondary
Leadership Team
Jill Popelka
Chief Executive Officer
Jack Stockdale
CTO
Recent News
2025-12-24
BusinessCloud
2025-12-24
Company data provided by crunchbase