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Middleburg Communities · 1 hour ago

Service Technician

Wilmington, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Middleburg Communities is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. They are currently hiring a Service Technician responsible for overseeing physical assets, performing general maintenance, and ensuring excellent curb appeal and quality of apartment homes.

Property ManagementReal EstateReal Estate InvestmentRentalResidential

Responsibilities

Perform and document preventative maintenance

Conduct inspections, vacant turns, repairs, and janitorial services per the assigned schedule and according to policies and procedures

May be called upon to perform housekeeping and grounds work, not to exceed 50% of the time

Be responsible in the utilization of maintenance materials; inform manager of supply needs; keep storage area locked

Oversee and assist with apartment turns including assistance with resident move-out and apartment renovation, troubleshooting and repair of most major and minor mechanical systems in apartment turn process per standards: ensure 75% of vacant apartments are in market-ready condition according to quality standards, 3 to 5-day downtime standard for the preparation of market-ready apartments and 10-day turn for upgrade units, and the “I would live here” test

Responsible for computerized administration of maintenance functions; accurate tracking of inventory for repair and maintenance, documentation of the status of service requests, scheduling of turnovers, and completion of move-out checklists

Assist with inventory and ordering supplies and may be responsible for pick-up of supplies as needed

Daily walk the property for curb appeal, deferred maintenance, and safety issues to meet Inspection reports, service operations standards, and the “I would live here” test and make recommendations for improvements

Complete all tasks per company safety policies

Notify managers of any safety or liability concerns

Participate in safety meetings and be safety conscience

Responsible for knowledge of property-specific problems such as asbestos

Be an example and take accountability for all actions

Know and adhere to company values and policies

Maintain a neat, clean uniform and professional conduct always

Perform other duties as assigned

Complete resident-requested repairs and service within the required timeframe (24 hours)

Document through KeyTrak and work with the office team to follow up with residents for incomplete service requests

Ensure excellent customer service with same day or maximum 24-hour follow up, courteous and professional attitude toward all customers

Shares on-call responsibilities with the maintenance team; Available for weekend work and after-hours emergency service requests, 24 hours per day, 7 days per week

Qualification

Apartment maintenanceHVAC certificationRegulatory certificationsBasic computer skillsEnglish communicationCustomer serviceSafety practicesTeam collaboration

Required

High school diploma or equivalent

Proficient in most areas of apartment maintenance including plumbing, painting, drywall, appliance repair, electrical, locks, carpentry, roofs, and life safety equipment

Understanding of building materials and tools

Regulatory and environmental certifications such as lead, asbestos, renovations/repairs

HVAC and CFC type I & III or Universal

At least 2 years experience in apartment maintenance; or 3+ years in a related field

Excellent English communication skills, both verbal and written

Basic computer skills in a Windows environment (able to operate a mobile device or PC)

Knowledge of machines, equipment, and tools, including but not limited to ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, drill press, snow blower, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools

Ability to read gauges and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals

Bending, kneeling, stooping, pushing, and pulling actions are continuous and required

Occasionally requires lifting 75 pounds or less

Frequently requires lifting 25 pounds through the workday

Must be able to walk apartments and grounds including steps frequently

Able to climb ladders over 10 feet

Understands and follows safe work practices for all trades, including but not limited to: the use of hazardous chemicals, Lockout Tag-out, Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces

Preferred

CPO certification is strongly preferred

Benefits

Comprehensive health and wellness benefits tailored to meet your needs

Three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees

Subsidized options for additional family members

Dental and vision plan choices

Paid time off

Paid volunteer time

Company-paid holidays

A 401(k) match

Employer-paid Life and AD&D insurance

Educational reimbursement to support your growth

Company

Middleburg Communities

Middleburg is a leading investment firm maximizing value through a fully integrated approach to the acquisition, development, construction and operations of high-quality attainable rental housing.

Founded in 2004

Vienna, Virginia, USA

501-1000 employees