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Centene Corporation · 1 hour ago

Director, Quality Assurance

South Carolina, United States

Full-time

Hybrid

Director/Executive

$134K/yr - $247K/yr

7+ years exp

Centene Corporation is a diversified, national organization focused on transforming the customer experience. The Quality Assurance Director will lead monitoring teams in Member and Provider Services, ensuring high service standards and driving continuous improvement across customer interaction channels.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Leads quality assurance team on performance, improvement, and career growth path consideration

Oversees all the systems, processes, and initiatives that alleviate service quality issues

Influences the quality assurance overall vision for service quality and ensures that achievable goals and milestones are set

Cross-functionally collaborates to define, measure and continuously improve service quality

Prioritizes identified service quality issues and/or risks to develop a remediation roadmap for the quality assurance team to ensure a consistent customer experience

Regularly reviews key performance indicator (KPI) metrics to ensure accurate reporting, tracking performance, and to improve interactions and processes

Develops the overall strategy for onboarding, hiring, and training new employees and performance and/or reward decisions within quality assurance department to ensure adequate training, adherence, and compliance

Performs other duties as assigned

Complies with all policies and standards

Qualification

Quality Assurance ManagementPerformance ImprovementCustomer SatisfactionKPI Metrics AnalysisTrainingOnboardingRegulatory ComplianceCareer Growth DevelopmentCross-functional Collaboration

Required

Requires a Bachelor's degree

7+ years of related experience, including prior management experience

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position

Preferred

4+ years management experience preferred

Benefits

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off plus holidays

A flexible approach to work with remote, hybrid, field or office work schedules

Company

Centene Corporation

Glassdoor3.7

Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.

Founded in 1984

Saint Louis, MO, US

10001+ employees

http://www.centene.com

H1B Sponsorship

Centene Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)