Ultimate Staffing ยท 1 hour ago
Banking ACH & Faster Payment Manager
Milwaukie, OR
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $96K/yr
3+ years expUltimate Staffing Services is actively seeking a Banking ACH and Faster Payment Manager to join a dynamic team in SE Portland area. This position requires a skilled leader who can manage ACH and faster payment operations while ensuring compliance and operational efficiency.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Stephanie Brossart
Responsibilities
Build and lead a high-performing, collaborative team
Provide ongoing coaching, performance discussions, and professional development
Maintain awareness of individual strengths, growth areas, and career goals
Oversee daily processing and settlement of ACH, Zelle, FedNow, and other faster payment channels
Ensure service requests submitted through various channels meet defined service-level expectations
Utilize data and reporting to monitor throughput, capacity, and service quality
Promote strong service behaviors, needs-based problem solving, and clear communication
Develop and maintain accurate, up-to-date procedures and quick-reference guides
Ensure documentation reflects regulatory changes, operational updates, and process enhancements
Coordinate and direct daily operations, aligning schedules, workloads, training, and processes to support frictionless service
Identify opportunities to streamline workflows, reduce redundancy, and improve the member experience
Conduct quality reviews to ensure accuracy, compliance, and adherence to procedures
Identify trends related to fraud, exceptions, or systemic issues and escalate accordingly
Lead the annual ACH Risk Assessment and recommend control enhancements
Partner with internal and external auditors on ACH, FedNow, and faster payment reviews
Maintain expert-level knowledge of regulations, Nacha rules, and emerging fraud trends
Ensure staff complete required training to maintain compliance
Champion process improvement initiatives and cross-departmental collaboration
Inspire a learning-focused environment that supports innovation and operational effectiveness
Qualification
Required
Bachelor's degree preferred; equivalent experience considered
At least 3 years of progressive leadership experience
Minimum 2 years in ACH operations
AAP or APRP certification strongly preferred
Deep knowledge of ACH operations, faster payment channels, and exception handling
Strong analytical and decision-making skills with the ability to evaluate risk and resolve complex transactions
Familiarity with applicable regulations including Nacha Rules, Regulation E, Regulation CC, Regulation J, OFAC, UCC, and Federal Operating Circulars
Exceptional service, de-escalation, and coaching skills
Demonstrated ability to build effective teams, influence cross-functional partners, and foster positive working relationships
Strong written and verbal communication skills with sound judgment and professionalism
High standards of accuracy, confidentiality, and documentation integrity
Effective at prioritizing tasks and managing deadlines
Proficient in Microsoft Office and able to learn new software quickly
Flexibility to support occasional meetings or events outside standard hours
Preferred
Banking/credit union operations
ACH payment processing
Real-time payments (Zelle, FedNow, RTP)
Fintech or digital payment platforms
Operations teams supporting regulated environments
Benefits
Comprehensive benefits package offered.
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase