Customer Success Manager jobs in United States
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Bobyard · 2 hours ago

Customer Success Manager

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$110K/yr - $130K/yr

Bobyard is experiencing rapid growth, having doubled revenue each month, and is seeking a Customer Success Manager to serve as a trusted partner to customers. The role focuses on ensuring customer satisfaction by defining success, onboarding, and driving value through proactive relationship management and collaboration with product and engineering teams.

ArchitectureArtificial Intelligence (AI)ConstructionMachine Learning
Hiring Manager
Michael Ding
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Responsibilities

Define success with customers and onboard them
Own relationships and be proactive in finding ways to create more value
Relay feedback to product & eng teams, collaborating with them to validate new launches
Push for upsells, testimonials, and case studies
Create CS playbooks, support materials, workflows

Qualification

Customer Success ManagementTechnical Product KnowledgeCRM AutomationPresentation SkillsLearning AgilityCommunication SkillsStrategic ThinkingCreative Problem Solving

Required

Savvy CS specialist to serve as a trusted partner to customers
Own training, adoption, retention and expansion for their book of business
Define success with customers and onboard them
Own relationships and be proactive in finding ways to create more value
Relay feedback to product & eng teams, collaborating with them to validate new launches
Push for upsells, testimonials, and case studies
Create CS playbooks, support materials, workflows
Kind, Humble, Relentless, Focused
Tech-savvy and great communication
Knowledge Seeker: Be able to learn product and industry applications quickly
Strong presentation skills: Experience with speaking to leadership
Passion and work ethic: startups are not easy
Willing to do whatever it takes to win
Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems

Preferred

Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function

Benefits

Opportunity to collaborate with sales, product, design and engineering teams
Build a massive company with a world-class team
This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

Company

Bobyard

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AI cost estimates for construction
dateFounded in 2023
location
Menlo Park, California, USA
people-size11-50 employees
web-link
https://bobyard.com

Funding

Current Stage
Early Stage
Total Funding
$38.63M
Key Investors
8VC
2025-12-10Series A· $35M
2023-12-12Seed· $3.63M

Leadership Team

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Michael Ding
Founder & CEO
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Recent News

Pulse 2.0
Bobyard Raises $35 Million Series A To Expand AI-Driven Construction Estimating Platform
2025-12-13
Built In
Bobyard Raises $35M to Advance AI-Powered Construction Takeoffs
2025-12-12
vcnewsdaily.com
Bobyard Seals $35 Million Series A
2025-12-11
Company data provided by crunchbase