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Attentus Technologies · 3 hours ago

Move/Add/Change (MAC) Technician

United States

Full-time

Remote

Mid, Senior Level

$50K/yr - $55K/yr

5+ years exp

Attentus Technologies is a values-driven managed services provider that has been serving clients for over 20 years. They are seeking a Move/Add/Change (MAC) Technician who will be responsible for executing customer requests, providing technical support, and ensuring high customer satisfaction.

DatabaseInformation TechnologyVoIP

Responsibilities

Accurately execute customer requests for moves, adds, and changes to systems and configurations

Follow documented processes with a high degree of accuracy, ensuring consistent and reliable results

Communicate with customers to clarify requests and determine true needs when instructions are vague

Provide timely support, ensuring customer satisfaction remains above 90%

Assist with onboarding new users into systems and provisioning devices/software

Install, configure, and test workstations, software, and peripheral equipment

Troubleshoot and resolve workstation, network, and server issues when escalations require Tier 2–level technical skills

Maintain accurate inventory of equipment, software, and licenses

Document, track, and monitor IT support requests in the ticketing system

Support IT projects related to user onboarding, system changes, and vendor-required updates

Escalate complex issues to Tier 3 as needed, while owning the customer communication

Obtain required certifications within 6 months

Qualification

TCP/IP networkingOffice 365Active DirectoryWindows 10/11Tier 2 technical skillsTroubleshootingFirewallsRoutersVPN configurationCompTIA A+CompTIA Net+MS-900 certificationCustomer serviceAI-based toolsCommunication skillsTime managementAttention to detail

Required

CANDIDATES WITH MSP EXPERIENCE REQUIRED

Strong theoretical and practical understanding of TCP/IP networking and related protocols

Working knowledge of Office 365, Active Directory, and modern Windows operating systems (Windows 10/11, Server 2016+)

Tier 2–level technical ability, including strong troubleshooting and problem-solving skills

Hands-on experience with firewalls, routers, and VPN configuration

Excellent written and spoken communication skills

Strong organization, time-management abilities, and attention to detail

Exceptional attention to detail and ability to follow documented procedures accurately

Demonstrated customer-service mindset with the ability to interact professionally and confidently with end users

Ability to leverage AI-based tools to improve efficiency, accuracy, and workflow quality