This job has closed.

JPMorganChase · 2 hours ago

Vice President - Client Service

Boston, MA

Full-time

Onsite

Senior Level

JPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. The Vice President within the IMOS Client Global Operations team will lead efforts to implement new strategic Middle Office Infrastructure and manage the Client Operations team to ensure exceptional service delivery.

Asset ManagementBankingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Play a lead role within the Global Client Operations team and act as a client-facing point of escalation, including overseeing our processing teams to ensure any issues requiring client attention are quickly resolved and working with the teams to ensure high levels of straight-through processing

Establish dashboards and metrics to demonstrate progress and high quality of support to clients and senior management with clear and consistent statistics and commentary

Oversee large components of the daily operational activities essential to premier service delivery, including day-to-day management oversight of the team, work allocation, capacity management, and talent management as required

Build solid relationships with Client teams, including Front Office, Performance & Risk, and Compliance teams, and attend and participate in forums hosted and run by third parties

Work with management of the client operations team to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model, developing client relationships to understand their fund structure, trading behaviors, and strategies

Partner with Relationship Management and help lead client service and due diligence meetings

Collaborate cross-functionally with technology, service, product, and other operations teams to manage the entire service delivery

Liaise with external third parties daily, including brokers, custodians, transfer agents, and vendors, while monitoring market changes and developments

Utilize experience with reconciliations and transaction lifecycle management

Drive projects designed to enhance and improve existing processes and systems, and participate in new fund and product launches

Manage teams to ensure the creation of diverse, high-performing teams and manage them effectively with clear objectives, goals, and targets to ensure continuous learning and development

Qualification

Investment OperationsClient service skillsLeadership experienceReconciliationsTransaction lifecycle managementProblem solving skillsCommunication skillsFlexibility

Required

Product knowledge particularly of Equities, Fixed Income, Cash Markets, FX, OTC instruments, Exchange Traded Derivatives, other financial instruments, and general trade lifecycle. Knowledge of industry and vendor products

Client service / relationship building skills with the ability to build strong relationships with a wide variety of diverse groups, both internally and externally

Demonstrated leadership experience across process, risk, and control within Investment Operations including managing change. Self-starter with ability to learn quickly

Excellent client facing skills & communication style, comfortable dealing with key clients

Proven ability to lead teams across multiple locations. Strong influencing skills, Ability to challenge existing processes and controls

Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload

Experience of Investment Operations (Trades, Cash and Reconciliations)

Experience of Reconciliations and transaction lifecycle management

Excellent problem solving skills to identify, understand and address operational and technical issues

Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives

Ability to be flexible, follow and meet tight deadlines, organize, and prioritize work and meet the clients' expectations

Preferred

Demonstrate leadership (preferably, but not necessarily, Middle Office)

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2855)

2024 (3469)

2023 (3395)

2022 (3594)

2021 (2515)

2020 (2495)