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Blue Cardinal Home Services Group · 6 hours ago

Customer Service Representative

Burke,TX,US

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Blue Cardinal Home Services Group is seeking a dedicated Customer Service Representative to serve their plumbing and HVAC customers. The role focuses on providing excellent customer service, scheduling appointments, and ensuring customer satisfaction.

Consumer Services

Responsibilities

Answer all incoming client calls promptly and follow our scripting process

Serve as the first point of contact for customers and deliver a courteous and professional experience every time

Following our process, accurately schedule service and maintenance appointments

Notify clients proactively if there are any scheduling delays and work to rebook at their convenience

Make outbound calls to Club Membership clients to schedule seasonal maintenance

Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction

Qualification

Customer service experiencePlumbingHVACAttention to detailTime managementBilingualCourteous demeanorProblem-solving abilitiesOrganizational skills

Required

Previous experience in a customer service or call center role (required)

Knowledge of plumbing and HVAC, or home services industry (required)

Ability to follow a process

Strong attention to detail and excels in accuracy

A courteous and pleasant demeanor—whether on the phone or off

Excellent time management, organization, and problem-solving abilities

Preferred

Bilingual a plus, but not required

Company

Blue Cardinal Home Services Group

"We are rewriting the book on how partnerships are formed, and redefining the future of the home services industry." Blue Cardinal Home Services Group was founded by a lifelong tradesman, to meet the needs and exceed the expectations of fellow tradesmen interested in discovering opportunities, and securing their futures.

Founded in 2022